Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sarah Mayahi

Sarah Mayahi

Glendale,AZ

Summary

Dynamic leader with a proven track record at Walmart, adept in project management and customer focus. Excelled in optimizing processes and mentoring teams, enhancing operational efficiency and stakeholder satisfaction. Skilled in strategic planning and conflict resolution, consistently achieving goals with a collaborative approach.

Overview

15
15
years of professional experience

Work History

Hardlines and Entertainment Team Lead

Walmart
10.2024 - Current
  • Prepared detailed reports with Power BI, providing data-driven insights for stakeholders.
  • Provided technical direction, resolving complex issues and guiding architectural decisions.
  • Directed project planning and execution, optimizing resource allocation and risk management.
  • Delivered project updates, maintaining transparency and managing expectations.
  • Managed project timelines, resulting in streamlined processes and improved delivery.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
  • Sporting goods, Automotive, Hardware, Arts and Crafts, Fabrics, Celebrations, Toys, And Electronics
  • Price changes, Pinpoints, Mods, Vizpicks, Features, train and follow up with the team.
  • Help out Meat and Produce and Grocery departments 2-3 dats days a week.

Apparel Team Lead

Walmart
03.2024 - 10.2024
  • Managed daily operations, including opening and closing procedures, cash handling, and employee scheduling.
  • Provided superior customer service leadership by greeting and assisting customers.
  • Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
  • Evaluated competitor strategies by conducting regular market research, adapting tactics as needed to maintain a competitive edge in the industry.
  • Collaborated with other departments within the store on cross-promotional efforts aimed at increasing overall sales revenue.
  • Opened and closed store under specific direction of store manager.
  • Led team meetings regularly to discuss sales targets, review progress toward goals, and share best practices among colleagues.
  • Implemented loss prevention strategies to minimize shrinkage, resulting in reduced inventory discrepancies and increased profitability.
  • Analyzed sales reports to identify trends, adjusting merchandise presentation strategies as needed to maximize revenue potential.
  • Developed strong relationships with vendors, negotiating competitive pricing and securing timely deliveries of new products.
  • Coordinated seasonal floor sets to ensure timely transitions between collections while minimizing disruption to the shopping experience.
  • Operated cash register and scanner to itemize and total customers' purchases, collect payment from customers and make change and bag merchandise.
  • Mentored junior team members, fostering a supportive environment that encouraged professional growth and development.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Change priorities and help out with Meat and Produce department 2-3 times a week

Hardlines Team Lead

Walmart
08.2023 - 03.2024
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Assisted customers with locating merchandise and providing product information.
  • Reduced employee turnover by fostering a positive work environment and addressing concerns promptly.
  • Developed training programs for new team members to ensure consistency in performance and adherence to company standards.
  • Collaborated with HR on recruitment efforts for the hardlines department, attracting top talent and maintaining a high-performing team.
  • Ensured compliance with company policies as well as local, state, and federal regulations pertaining to retail operations within the hardlines sector.
  • Streamlined inventory management processes for improved product availability and customer satisfaction.
  • Sporting goods, Fabrics, Art and Crafts, Stationery, and Celebrations
  • Price Changes, Pinpoints, Mods, Top stock, Vizpick, Audit, Train and Follow Up with my team.

Apparel Sales Associate

Walmart
10.2022 - 08.2023
  • Enhanced store reputation by maintaining a clean, organized, and visually appealing sales floor.
  • Provided expert advice on sizing, fit, materials, and care instructions for various apparel items.
  • Demonstrated excellent customer service skills, addressing concerns promptly and professionally.
  • Assisted in loss prevention efforts by adhering to policies and procedures while monitoring suspicious behavior on the sales floor.
  • Pressed and folded items upon arrival in store to increase visual appeal.
  • Boosted sales through effective upselling techniques and knowledge of current fashion trends.
  • Conducted regular inventory audits to maintain accurate records of products available in the store.
  • Managed inventory effectively, ensuring proper stock levels for popular items, minimizing out-of-stock situations.
  • Increased customer satisfaction by providing personalized assistance and product recommendations.
  • Participated in store promotions and events to engage customers and drive revenue growth.
  • Dressed and accessorized mannequins to highlight featured clothing and accessories.
  • Supported management tasks as needed including shift scheduling, training new hires, or assisting with financial reporting duties.

Online Personal Shopper

Walmart
08.2020 - 12.2020
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
  • Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
  • Implemented efficient inventory management strategies, minimizing discrepancies in item availability or selection errors.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Participated in team meetings and staff training sessions.
  • Entrusted to handle confidential and sensitive situations in professional matter.

CAP 1 Associate

Walmart
01.2019 - 01.2020
  • Implemented loss prevention strategies through thorough monitoring of potential theft risks on the sales floor.
  • Increased overall efficiency through effective time management and prioritization of tasks on the sales floor.
  • Exceeded performance expectations consistently, receiving recognition from management for dedication to excellence.
  • Contributed to sales growth by executing proper merchandising techniques and maintaining stock levels.
  • Managed high-volume workload during peak times while maintaining a high level of accuracy in task completion.
  • Developed positive working relationships with team members, fostering an inclusive culture that promoted teamwork.
  • Ensured product freshness by rotating stock regularly and removing expired items according to company guidelines.
  • Assisted in reducing shrinkage by conducting regular audits and addressing discrepancies.
  • Enhanced customer satisfaction by providing efficient and accurate inventory management.
  • Streamlined inventory processes by implementing new organization methods in the backroom storage area.
  • Promoted safety procedures among team members, leading to a reduction in workplace accidents and injuries.
  • Facilitated training sessions for new associates, sharing best practices to ensure consistent quality across the team.
  • Participated in continuous improvement initiatives aimed at enhancing overall store performance.
  • Improved team collaboration by effectively communicating with coworkers and supervisors.
  • Maintained a clean, organized store environment for optimal shopping experience.
  • Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
  • Offered informed suggestions to improve processes and productivity.
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.
  • Followed orders precisely for correct items, sizes and quantities.
  • Dairy, Grocery, Meat and Produce

Overnight Stocker

Walmart
07.2016 - 01.2019
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Worked in Cosmetics , HBA, Infants, Snacks, and Grocery.

Pharmacy Technician

Walmart
03.2015 - 07.2016
  • Prepared and labeled medication orders, including oral, IV, and topical prescriptions, to meet patient needs.
  • Maintained clean and organized work environment, adhering to safety and sanitation guidelines.
  • Utilized pharmacy management software to maintain up-to-date patient records and inventory levels.
  • Performed inventory management tasks, including stock rotation and expiration date checks, to ensure medication availability.
  • Applied barcode scanning technology to verify medication accuracy and prevent dispensing errors.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.

Caregiver

All Valley Home Health Care
09.2009 - 02.2015

Education

Accounting And Finance

Maricopa Community Colleges, Glendale Community College
Glendale, AZ

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Performance monitoring
  • Performance improvement
  • Quality control
  • Workplace safety
  • Schedule management
  • Process improvement
  • Complaint resolution
  • Operations management
  • Production monitoring
  • Employee evaluation
  • Product management
  • Regulatory compliance
  • Influencing skills
  • Relationship building
  • Equipment maintenance
  • Trend tracking
  • Corporate social responsibility
  • Financial acumen
  • Deadline management
  • Employee training
  • Task delegation
  • Strategic planning
  • Workflow management
  • Project management
  • Budget management
  • Marketing
  • Loss prevention
  • Work assignment delegation
  • Employee engagement
  • Problem-solving
  • Teamwork and collaboration
  • Team supervision
  • Team motivation
  • Staff training
  • People management
  • Work Planning and Prioritization
  • Daily workflow improvement
  • Staff education and training
  • Mentoring
  • Quality improvement
  • Complex Problem-solving
  • Leading team meetings
  • Issue resolution
  • Work planning
  • Flexible schedule
  • Cash handling
  • Coaching
  • Overseeing daily activities
  • Documentation and reporting
  • Team Check-ins
  • Onboarding and orientation
  • Safety processes and procedures
  • Shift scheduling
  • Team building
  • Overtime management
  • Meeting facilitation
  • Verbal and written communication
  • Leadership
  • Excellent communication
  • Active listening
  • Multitasking Abilities
  • Task prioritization

Timeline

Hardlines and Entertainment Team Lead

Walmart
10.2024 - Current

Apparel Team Lead

Walmart
03.2024 - 10.2024

Hardlines Team Lead

Walmart
08.2023 - 03.2024

Apparel Sales Associate

Walmart
10.2022 - 08.2023

Online Personal Shopper

Walmart
08.2020 - 12.2020

CAP 1 Associate

Walmart
01.2019 - 01.2020

Overnight Stocker

Walmart
07.2016 - 01.2019

Pharmacy Technician

Walmart
03.2015 - 07.2016

Caregiver

All Valley Home Health Care
09.2009 - 02.2015

Accounting And Finance

Maricopa Community Colleges, Glendale Community College

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Sarah Mayahi