Sarah Mayberry

Seasoned financial examiner with deep experience in regulatory compliance and risk management. Skilled in conducting thorough reviews of financial institutions to ensure adherence to laws and regulations, identifying potential risks, and implementing corrective actions. Demonstrated ability to improve operational efficiency and enhance financial stability through effective examination strategies. Committed to fostering transparency and accountability within financial operations.

• Review suspicious activity alerts and identify those that require additional investigation.
• Conduct case investigations and complete necessary forms to report SAR and No SAR findings.
• Investigate, monitor, and review account activity for possible structuring, CTR avoidance, money laundering, Ponzi schemes, unknown courses of funds, suspicious movements of funds, check fraud, ACH fraud, wire fraud, mortgage fraud, loan fraud, credit card fraud, debit card fraud, elder financial exploitation, romance scams, advance fee scams, organized criminal activity, human trafficking, drug trafficking, etc
• Create and maintain files with documentation to support BSA/AML alert review findings and suspicious activity investigation.
• Provide detailed written summaries, narratives, and reporting with appropriate documentation related to BSA/AML alerts and investigations.
• Perform follow-up investigations and reports.
• Request Enhanced Due Diligence (EDD) reports from Branch leaders and provide guidance for EDD completion.
• Conducted customer due diligence reviews, enhanced due diligence reviews, and high-risk customer reviews.
• Communicate and collaborate with bank partners to assist acquiring transactional information to have a full understanding of the activity and its possible risk related implications.
• Conduct internet research on suspicious activity and compile customer or business information.
• Respond to electronic alerts, tickets, and referrals, concerning domestic and/or international transactions.
• Recommend further investigation, if needed
• Recognize and meet customer needs by proactively selling and cross-selling appropriate products and services to new and existing customers.
• Refer customers to other lines of business when additional needs are recognized.
• Resolve customer issues either through direct action or referral to alternative branch or bank resources.
• Ensure compliance with federal, state, and local laws and regulations, and bank policies and procedures.
• Control losses by following policies and procedures.
• Compile materials and conduct financial education classes for local high schools and various bank departments for better understanding of individual finances and specific bank related topics.
• Maintain an in-depth knowledge of bank products and services to sell loans and deposit products to consumer and small business customers and prospects.
• Develop and support retail business in the branch by capitalizing on business opportunities and directly or indirectly.
• Ensures proper documentation is obtained and processing the proper forms for transactions.
• Assist Banking Center Manager in providing direction and leadership to banking center employees with emphasis on customer service, teamwork, and sales.
• Coach and model behaviors to create a valued customer experience.
• Assist Manager in the development of the branch and management of the Human Resources processes, including selection, training, disciplinary actions, performance appraisals, individual development, career development, retention, and timecard management.