Sarah Mayher
Fort Myers,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Guest Services Associate
Sunstream Hotels & Resorts
10.2023 - 03.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Taking and inputting reservations: Taking calls and responding to inquiries from customers who want to make travel bookings
- Gave information about area attractions and provided directions.
- Engaged guests entering facility and offered to assistance with wayfinding.
- Accepting payments: Taking payment information accurately and keeping it safe
Retail Store and Motel Manager
Shipwreck Treasures
11.2021 - 12.2022
- Deliver excellent customer service to ensure high levels of satisfaction
- Hire, train and oversee upward of 10 staff
- Motivate team to meet sales goals and customer expectations
- Receive and complete incoming motel reservations
- Ensure daily, and ongoing maintenance of retail shop, all motel rooms and surrounding grounds, including 3 large parking lots
- Respond to customer complaints, and find solutions in a professional manner
- Monitor inventory levels and order stock when required
- Create business strategies to attract new customers and increase profitability
- Complete store administration tasks and ensure compliance with all policies and procedures.
Parks & Recreation Manager
Town of Fort Myers Beach
10.2018 - 05.2021
- Worked with supervisory staff to implement community events and recreation programming to ensure all phases of programs, activities and operational functions were planned and accomplished according to all Town, State and Federal health and safety codes including compliance with Town's Comprehensive Plan, Bay Oaks Redevelopment Plan, Strategic Plan, Accreditation, and needs of community
- Organized and implemented all community events including July 4th fireworks and parade, New Year's Eve Fireworks, and Town Birthday celebration
- Performed variety of administrative and supervisory duties such as conducting interviews, hiring, employee motivation, performance evaluations, and professional training
- Performed reviews of all facilities conditions on regular basis to make sure all facilities were safe and clean
- Worked with contractors and town staff on necessary maintenance needs.
Parks & Recreation Supervisor
Town of Fort Myers Beach
10.2015 - 09.2018
- Assisted in planning, coordinating, and implementation of all programs including athletic/fitness, youth, senior citizens, aquatics, community and special events
- Oversaw Lifeguard crews as assigned, and lead staff to comply with facility operations, maintenance, programming, and implementing Town policies
- Worked with staff to create and maintain updated Hurricane and Emergency Plan for property.
- Performed general office needs, such as registration of participants, preparation of reports, answering phone, and dispensing general information to public
- Created promotional materials to increase public awareness of and participation in programming; made presentations to community groups as requested (Kiwanis, Womens Club, Lions Club, local schools).
Program Coordinator
Town of Fort Myers Beach
11.2009 - 09.2015
- Assisted with events and programs at Recreation Center as needed such as Aquatics, Youth Club Rec, Athletics, Summer Camp and Community Events (Fright Night, 4th of July Fireworks and parade, Fun Days, New Year's Eve Fireworks)
- Developed partnerships with area schools, businesses and community organizations for enhancement and support of all youth programs
- Organized and implemented off campus functions for Social Seniors program including dances, kayak tours, art classes, bike trips, etc
- Completed daily maintenance to ensure cleanliness of facilities and grounds.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
Education
Some College (No Degree) -
Florida SouthWestern State College
Fort Myers, FLSkills
- Guest services
- Time management
- Leadership
- Communication skills
- Issue Resolution
- Patience and composure
- Staff Management
- Operations Management
Timeline
Guest Services Associate
Sunstream Hotels & Resorts
10.2023 - 03.2024
Retail Store and Motel Manager
Shipwreck Treasures
11.2021 - 12.2022
Parks & Recreation Manager
Town of Fort Myers Beach
10.2018 - 05.2021
Parks & Recreation Supervisor
Town of Fort Myers Beach
10.2015 - 09.2018
Program Coordinator
Town of Fort Myers Beach
11.2009 - 09.2015
Some College (No Degree) -
Florida SouthWestern State College
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