Sarah Mayhew
Jacksonville ,IL
Summary
Self-motivated Benefits Specialist demonstrating superior understanding of employee benefits and human resource software systems. Astute professional providing benefits support in fast-paced corporate settings. Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
14
14
years of professional experience
Work History
Senior Client Service Specialist
Health Care Service Corporation, HCSC
03.2013 - Current
- Improved client satisfaction by promptly addressing inquiries and resolving issues, ensuring a seamless customer experience.
- Streamlined communication channels for enhanced efficiency in responding to client requests and concerns.
- Developed strong relationships with key clients, fostering trust and loyalty while promoting continued business growth.
- Reduced client attrition rates by proactively identifying potential issues and implementing tailored solutions to retain valuable customers.
- Collaborated with cross-functional teams to deliver exceptional client support, resulting in increased customer retention and satisfaction levels.
- Led training sessions for junior team members on best practices in customer service, enhancing overall team performance and expertise.
- Managed a portfolio of high-value clients, providing personalized service tailored to individual needs and preferences.
- Maintained accurate records of all client interactions, ensuring timely follow-up on pending tasks and commitments.
- Implemented time-saving processes for managing daily workload more efficiently, increasing productivity without compromising quality of service delivery.
- Provided expert guidance on product offerings and services available to clients, ensuring they received optimal value from their investments with the company.
- Supported new business development efforts by contributing insights gleaned from ongoing interaction with current clients.
- Served as a trusted advisor to clients during the implementation process of new products and services, ensuring a smooth transition and minimizing any disruption to their business operations.
- Coordinated with internal stakeholders to address client needs effectively, acting as the primary point of contact for escalations or high-priority concerns.
- Managed timely resolution of client issues by liaising with technical support teams and other departments as necessary.
- Maintained and managed customer files and databases.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Implemented and developed customer service training processes.
Teacher - Pre-Kindergarten
Educational Day Care
01.2010 - 03.2013
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
Education
Bachelor of Science - Criminal Justice
MacMurray College
Jacksonville, ILSkills
- Quality control
- Performance monitoring
- Resource allocation
- Strategic planning
- Critical thinking
- Organizational skills
- Adaptability
- Training and development
- Relationship management
- Client relationship building
- Excellent communication
- Project management
- Cross-functional coordination
- Time management
- Team collaboration
- Strong leadership
- Conflict resolution
- Attention to detail
- Problem-solving abilities
- Process improvement
- Account Management
- File Management
- Client Relations
- Data Entry
- Complaint Resolution
Timeline
Senior Client Service Specialist
Health Care Service Corporation, HCSC
03.2013 - Current
Teacher - Pre-Kindergarten
Educational Day Care
01.2010 - 03.2013
Bachelor of Science - Criminal Justice
MacMurray College
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