Sarah Maynard
Greenville,SC
Summary
Highly motivated employee with strong customer service, multitasking, and time management abilities. Possesses a strong work ethic, adaptability, and exceptional interpersonal skills. Thrives in challenging environments and excels at working independently. Quick learner and adept at mastering new skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Unit Secretary/Patient Care Technician
Prisma Health Upstate
Greenville, SC
10.2007 - Current
- Answer phone calls to provide assistance, information, and medical personnel access.
- Maintain a strong and trusting rapport with patients and all healthcare staff to build relationships.
- Execute clerical tasks and assisted with unit duties to keep departments running smoothly.
- Communicate with patients with compassion while keeping medical information private.
- Collaborate with multi-disciplinary staff to improve overall patient care and response times.
- Adhere to HIPAA requirements to safeguard patient confidentiality.
- Answer telephones and directed calls to appropriate medical or administrative staff.
- Order and maintain supply inventory for the nursing unit.
- Assist patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Render hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Distribute drinking water and nourishment to patients.
- Conduct routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Observe and report unusual symptoms and changes to charge nurse.
- Answer signal lights, bells, or intercom systems to determine patient needs.
Administrative Assistant/Receptionist
Century Bmw
Greenville, SC
09.2001 - 10.2007
- Directed customer communication to appropriate department personnel.
- Composed correspondence, reports and meeting notes.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Maintained accurate department and customer records.
- Handled incoming calls and directed callers to appropriate department or employee.
- Updated and recorded customer or client information to maintain accounts.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Education
Some College (No Degree) - Patient Care Technician
Greenville Technical College
Greenville, SC04-2007
Skills
- Patient data confidentiality
- Nursing unit operations
- Incoming Call Reception
- Inpatient Care
- Customer Service
- Clinical Support
- Multi-Line Phone Systems
- Prioritization and time management
- Filing experience
- Verbal and written communication
Certification
- CNA certificate
Timeline
Unit Secretary/Patient Care Technician
Prisma Health Upstate
10.2007 - Current
Administrative Assistant/Receptionist
Century Bmw
09.2001 - 10.2007
Some College (No Degree) - Patient Care Technician
Greenville Technical College
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