Sarah McArthur
Mount Pleasant,MI
Summary
Meticulous and qualified professional with several years of progressive optical experience and passion for customer service. Dedicated to attentive customer care resulting in satisfied, repeat patients. Excel in communication, problem-solving, and time management to enhance patient satisfaction. Strengths include a strong ability to work well with others, as a team or individually. Learning and growing is what I strive for and need on a regular basis.
Overview
15
15
years of professional experience
Work History
Optican
Primary Eye and Vision
Dewitt, MI
04.2015 - 06.2023
- Assisted customers with selecting frames and lenses that best suited their needs.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Maintained accurate records of all transactions in computer system.
- Ordered stock from suppliers based on customer orders.
- Repaired broken frames using specialty tools and equipment.
- Organized inventory according to product type and manufacturer specifications.
- Processed payments for products purchased by customers.
- Conducted follow-up calls to ensure customer satisfaction with purchase.
- Dispensed contact lenses upon completion of fitting process.
- Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
- Participated in continuing education courses related to optometry technology advances.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Investigated and resolved customer complaints accordingly.
- Verified accuracy of customer information by collecting and inputting data into system.
- Verified insurance eligibility for patients and billed accordingly.
- Assisted in resolving any discrepancies between submitted claims and insurance requirements.
Optician
The Eyesite
Mount Pleasant, MI
04.2011 - 04.2015
- Assisted in the design and fabrication of lenses according to customer specifications.
- Cleaned and maintained optical lab equipment to ensure proper functioning.
- Checked finished eyewear products for accuracy against prescriptions.
- Repaired frames and lenses as needed to meet customer expectations.
- Ordered supplies when necessary to keep the lab stocked with adequate materials.
- Ensured compliance with safety regulations while operating machinery in the lab.
- Verified that all jobs were completed accurately before release from the lab.
- Troubleshot any issues encountered during production process in a timely manner.
- Assisted customers with selecting frames and lenses that best suited their needs.
- Greeted patients warmly upon arrival at office or store location.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
Receptionist
Central Eye Consultants
Mount Pleasant, MI
04.2008 - 04.2011
- Greeted patients and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Scheduled patient appointments and managed appointment bookings.
- Collected payments from patients for services rendered.
- Checked in patients upon arrival and updated their medical records accordingly.
- Performed data entry of patient information into electronic health record systems.
- Coordinated with outside vendors when necessary.
- Processed referrals, authorizations, pre-authorizations and prior approvals as required by insurance companies.
- Ensured compliance with HIPAA regulations regarding the handling of confidential patient information.
- Scheduled and confirmed patient appointments and consultations.
- Arranged hospital admissions for patients as required.
- Scheduled pre op and post op appointments for patients.
Education
High School Diploma -
Chippewa Hills High School
Remus, MI05-2001
Marketing
Mecosta Osceola Career Center
Big Rapids, MI05-2001
Skills
- Office Administration
- Supply Management
- Customer Service
- Product Knowledge
- Computer Skills
- Insurance Billing
- Insurance Verification
- Problem-solving aptitude
- Decision-Making
- Effective Communication
- Team building
- Order Processing
- Excellent Communication
- Customer Relationship Management
Timeline
Optican
Primary Eye and Vision
04.2015 - 06.2023
Optician
The Eyesite
04.2011 - 04.2015
Receptionist
Central Eye Consultants
04.2008 - 04.2011
High School Diploma -
Chippewa Hills High School
Marketing
Mecosta Osceola Career Center
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