Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sarah McCadden

Pittsford,NY

Summary

Senior manager with over 20+ years of experience in high volume, fast paced, retail sales and financial environments.

Responsible fro sales planning, tracking, and implementation of merchandising guidelines and visual presentations.

Comprehensive HR experience, including recruitment and retention, development and training initiatives, employee relations and benefits administration.

Extensive experience with customer services and client relationships.





Overview

27
27
years of professional experience

Work History

Bank Teller

Citizens Bank
02.2022 - 02.2024
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Streamlined teller operations for better workflow by implementing time-management strategies.
  • Enhanced branch sales through cross-selling bank products and services to customers.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.

Assistant Manager/Sales Associate

JCREW
10.2019 - 03.2021
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

General Manager

Massage Envy Spa
02.2017 - 02.2018
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.

Sales /Visual Merchandising Manager

Lord And Taylor
10.1996 - 11.2016
  • Enhanced store visual appeal by designing and implementing creative merchandising displays.
  • Increased sales revenue by strategically placing high-demand products in visually prominent areas.
  • Managed inventory levels for optimal product assortment, ensuring a diverse and appealing store presentation.
  • Collaborated with cross-functional teams to execute seasonal promotions and marketing campaigns, driving customer engagement.
  • Organized special events and in-store demonstrations that showcased new products, boosting brand awareness and sales performance.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

Education

Bachelor of Arts - Spanish Language And Literature

State University of NEW YORK At Albany
Albany, NY
06.1995

Skills

  • Deposit and withdrawal management
  • Financial Transactions
  • Asset Management
  • Sales Planning
  • Sales Tracking
  • Staff Management
  • Performance Management
  • Key holder experience
  • Problem-solving abilities
  • Complaint resolution

Languages

Spanish
Limited Working
Russian
Elementary
Japanese
Elementary

Timeline

Bank Teller

Citizens Bank
02.2022 - 02.2024

Assistant Manager/Sales Associate

JCREW
10.2019 - 03.2021

General Manager

Massage Envy Spa
02.2017 - 02.2018

Sales /Visual Merchandising Manager

Lord And Taylor
10.1996 - 11.2016

Bachelor of Arts - Spanish Language And Literature

State University of NEW YORK At Albany

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Sarah McCadden