Summary
Overview
Work History
Education
Skills
Timeline
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Sarah McCarrell

Sarah McCarrell

Barberton,OH

Summary

Enthusiastic Computer Technician proudly offering over 10 years of experience in upgrading systems, installing network components and providing informal software demonstrations. Enthusiastic employee with knowledge in email account setup. Skilled in task prioritization, exemplary customer service and troubleshooting.

Overview

11
11
years of professional experience

Work History

Help Desk Technician

BWXT
Barberton, OH
07.2023 - Current
  • Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Created user accounts, maintained system documentation, tested and evaluated new technology.
  • Assisted in the installation of new hardware and software components.
  • Image desktop and laptops
  • Assisted in office 365 and intune migration and supported any issues with the migration
  • Provide on site supports for all IT equipment
  • Set up printers on print server
  • Performed troubleshooting to diagnose and resolve technical issues.
  • Configured security settings or access permissions for groups and individual users.
  • Ensured compliance with established standards, policies, and procedures.
  • Analyzed system logs to detect potential issues with computer systems.
  • Collaborated with IT team members to identify system requirements and resolve problems.
  • Provided end-user training when needed.
  • Maintained an inventory of parts for emergency repairs.
  • Responded promptly to customer inquiries via phone or email.
  • Ran diagnostic programs to resolve problems with applications or hardware devices.

Support Desk Technician

HarbisonWalker International
Coraopolis, PA
02.2022 - 07.2023
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Created new accounts, reset passwords and configured access to servers and file management software for users..
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Used remote login tools to assist clients with technical and product questions.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.

Help Desk Technician

Continuum
Pittsburgh, PA
08.2018 - 02.2022
  • Resolved Level 2 technical issues with software, hardware and peripherals.
  • Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
  • Maintained records of data communication transactions, problems and remedial actions or installation activities.
  • Oversaw daily performance of computer systems.
  • Developed training materials and procedures or trained users in proper use of hardware or software.

Desktop Support Technician II

ChemImage
Pittsburgh, PA
08.2019 - 12.2021
  • Kept project progress aligned with client timelines and quality requirements through close attention to short- and long-term needs.
  • Troubleshot and resolved problems with programs and systems.
  • Revamped existing system to improve functionality or repurpose for new requirements.
  • Monitored network operations to identify performance, capacity and utilization issues.
  • Performed system reviews on enterprise platforms to meet latest cybersecurity policies.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.

PC Consultant-Intermediate

UPMC
Pittsburgh, PA
02.2015 - 12.2017
  • Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts
  • Assist with relocating standard desktop computers and devices within the UPMC end user community, as directed by the Manager of User Support, the PC Support Supervisor, and/or Senior PC Support Consultants.
  • Provide service to ISD client community, patients, families and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measure
  • Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors

Senior Desktop Support Technician

PTC Alliance
Beaver Falls, PA
01.2013 - 02.2015
  • Provide onsite and phone support for all hard and applications in the business.
  • Maintain all system updates, and needed fixes for all programs used
  • Researched and maintained IT project and service documentation to assist future problem resolution.
  • Lent technical support, consulting and implementation services to maintain system performance thresholds.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.

Education

Associate of Applied Science - Information Technology

Penn Commercial Business/Technical School
Washington
12.2012

High School Diploma -

Burgettstown High School
Burgettstown, PA
07.2003

Skills

  • LAN/WAN
  • Equipment repair
  • Active Directory
  • Okta MFA
  • Azure
  • Server Administration
  • Printer Installation
  • Windows 11
  • Diagnosing issues

Timeline

Help Desk Technician

BWXT
07.2023 - Current

Support Desk Technician

HarbisonWalker International
02.2022 - 07.2023

Desktop Support Technician II

ChemImage
08.2019 - 12.2021

Help Desk Technician

Continuum
08.2018 - 02.2022

PC Consultant-Intermediate

UPMC
02.2015 - 12.2017

Senior Desktop Support Technician

PTC Alliance
01.2013 - 02.2015

Associate of Applied Science - Information Technology

Penn Commercial Business/Technical School

High School Diploma -

Burgettstown High School

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