Sarah McCartney
Auburn,MI
Summary
Detail-oriented scheduling expert with extensive experience in operations coordination, customer service and procurement, adept at managing complex projects through effective resource allocation. Proficient in database management, KPI reporting, and utilizing CMMS and CRM software to enhance operational efficiency. Strong analytical and problem-solving skills foster continuous improvement and consistently deliver exceptional results.
Overview
18
18
years of professional experience
Work History
Customer Fulfillment Coordinator (Remote)
Highline Fast Internet
Escanaba, MI
03.2022 - Current
- Managed workforce availability and scheduling of over 500 telecom orders monthly, ensuring optimal technician deployment.
- Oversaw the CRM database and recorded all order modifications in the tracking software.
- Monitored and modified daily and weekly schedules to align with daily operational demands and worker availability.
- Confirmed precise scheduling by tracking technician hours and assigning overflow tasks to contractors.
- Utilized GIS tools to confirm fiber drop paths and managed Miss Dig 811 ticket processes.
- Developed and maintained KPIs and metrics for daily and monthly reporting, leveraging CRM and Excel.
- Assigned trouble tickets based on location, severity, and worker availability to ensure prompt customer response.
- Provided exceptional customer service by coordinating timely installations and addressing customer escalations promptly.
MRO Work Coordinator
Dow
Midland, MI
03.2019 - 07.2020
- Managed multiple large-scale projects, maintaining strict deadlines and providing prompt communication on project status.
- Supervised the warehouse team and investment recovery personnel, enhancing productivity and ensuring compliance with business rules.
- Created and implemented policies and standard operating procedures, monitored key performance indicators, and managed MRO inventory levels of $1.5M.
- Generated and published monthly metrics using SAP and Excel spreadsheets.
- Negotiated supplier terms, obtained quotes, and monitored delivery timelines to ensure compliance with order requirements.
- Oversaw the identification and handling of slow-moving and obsolete parts to optimize inventory efficiency.
- Conducted audits to ensure the availability of required quantities of PPE and maintenance operating supplies for the plant.
- Maintained material master data, ensuring accuracy and relevance of parts inventory.
Scheduler
Midland Cogeneration Venture
Midland, MI
05.2013 - 03.2019
- Developed and maintained weekly schedules for preventive and predictive maintenance of electrical and steam plant activities, utilizing CMMS, Microsoft Project, and Excel, achieving a 90% increase in scheduled work.
- Coordinated with outside departments to verify that all plant activities were addressed on the appropriate schedule, and developed preliminary schedules for review prior to outages.
- Facilitated outage work review meetings with the maintenance group leader, maintenance supervisors, operations leaders, supply chain personnel, and the maintenance planner to filter the work needing to be done during outages, to affirm that the needed materials and equipment would be on hand, to discuss the necessary safety precautions, and to set the timing and length of the outage.
- Led and coordinated the maintenance work scheduling efforts for the plan, schedule, execute strategy of processing work orders.
- Created and updated PM work order master plans and schedules in the CMMS database, monitored equipment hierarchy for accuracy, planned work orders, generated requisitions, verified parts availability, and published scheduling metrics reports.
Purchasing Agent
Site Services
Auburn, MI
08.2006 - 04.2013
- Procured essential parts for maintaining corporate and laboratory facilities, covering HVAC, mechanical, electrical, plumbing, and instrumentation departments.
- Negotiated terms with vendors, and monitored order status, backorders, and delivery dates.
- Relayed updates on delivery schedules to maintenance technicians, facilitating seamless operations.
- Created service purchase orders for contractors and capital projects.
- Evaluated and selected the most effective ordering method (PO, credit card, or EBP) based on business rules and time constraints.
- Collaborated with facility management to create work orders and purchase orders for replacing faulty or unsafe equipment.
- Assisted with the scheduling and planning process, and created emergency work orders to maintain operational efficiency.
- Supported A/R and A/P using SAP PM and MM modules, and entered employee time information into SAP.
- Reconciled corporate Visa cards monthly.
Education
Delta College
Graduate -
Bullock Creek H.S.
Skills
- Resource scheduling and planning
- Operations and project coordination
- Customer service
- CMMS and CRM database management
- Procurement
- KPI reporting and monitoring
- Data analysis
- Time management
- SharePoint
- Microsoft Office
Timeline
Customer Fulfillment Coordinator (Remote)
Highline Fast Internet
03.2022 - Current
MRO Work Coordinator
Dow
03.2019 - 07.2020
Scheduler
Midland Cogeneration Venture
05.2013 - 03.2019
Purchasing Agent
Site Services
08.2006 - 04.2013
Delta College
Graduate -
Bullock Creek H.S.
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