Sarah McClellan
Clarksville,TN
Summary
Maintains focus and positive attitude in stressful situations and high-volume environments. Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
8
8
years of professional experience
Work History
Bartender
The Pub, Tavern Restaurant Group
Nashville, TN
02.2024 - Current
- Assisted in setting up the bar for service shift.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Greeted customers and provided excellent customer service.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Developed good working relationships with fellow employees through effective communication.
- Stocked ice bins and coolers as needed throughout shift.
- Processed payments accurately and efficiently with POS system.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Performed opening and closing duties including restocking supplies.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Server
The Pub, Tavern Restaurant Group
Nashville, TN
10.2021 - 07.2022
- Handled money transactions accurately while following company procedures for handling cash payments.
- Assisted in training new servers.
- Checked food before serving it to customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Operated POS terminals to input orders, split bills and calculate totals.
- Served food and beverages to patrons and immediately remedied issues with orders.
Server
Single Barrel
Colorado Springs, CO
10.2020 - 09.2021
- Ensured that each guest was served courteously, quickly, and efficiently.
- Prepared drinks according to standard recipes.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Took orders from customers accurately and in a timely manner.
Sales Associate
AT&T Store
Clarksville, TN
04.2020 - 09.2020
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided positive first impressions to welcome existing, new, and potential customers.
Server
El Bracero
Clarksville, TN
06.2019 - 08.2019
- Provided professional services and support in a dynamic work environment.
- Cultivated warm relationships with regular customers.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Server
Shogun Hibachi
Clarksville, TN
09.2016 - 05.2017
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Addressed complaints to kitchen staff and served replacement items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Filled condiments and napkin containers during slack periods.
Education
Business of Marketing - Marketing And Management
Middle Tennessee State University
Murfreesboro, TN05.2022
High School Diploma -
Clarksville High School
Clarksville, TN05.2018
Skills
- Ordering Procedures
- Warm and Friendly
- Wine service
- Item promotion
- Team Player
- Menu Recommendations
- Strong Work Ethic
- High Energy and Stamina
- Table Monitoring and Turnover
- Menu Memorization
- High-volume dining
- Service prioritization
- Supply Restocking
- Beverage Preparation
- POS operation
- Point of Sale (POS) system operations
- Positive and professional
- Suggestive Selling
Accomplishments
- All Middle Tennessee Softball Player 2018
- Scholarship to Middle Tennessee State Tennessee 2018
- All District Player of the Year 2017-2018
Timeline
Bartender
The Pub, Tavern Restaurant Group
02.2024 - Current
Server
The Pub, Tavern Restaurant Group
10.2021 - 07.2022
Server
Single Barrel
10.2020 - 09.2021
Sales Associate
AT&T Store
04.2020 - 09.2020
Server
El Bracero
06.2019 - 08.2019
Server
Shogun Hibachi
09.2016 - 05.2017
Business of Marketing - Marketing And Management
Middle Tennessee State University
High School Diploma -
Clarksville High School
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