SARAH MCCOUBREY
Hamilton
Summary
Structured Lab Technician offering 14 year background collecting, processing and analyzing various specimens. Familiar with advanced medical terminology, laboratory protocols and procedures and processing and testing techniques. Expertise in urinalysis and blood typing. Quality-focused professional recognized for performing all laboratory tests and procedures with attention to detail, optimum quality and expedience. Reliable individual with skills and experience as Laboratory Technician. Smart and committed to job well done and offering exceptional drive. Focused Lab Technician with proven track record of success in contributing to successful running of clinical laboratories. Polished in conducting lab tests in areas of hematology and coagulation and preparing reagents, solutions and specimens for microscopic examination. Committed to strictly following OSHA and EPA mandates to facilitate safe, proper disposal of hazardous waste and samples. Pediatric and ER successfully trained. Strong Customer Service with empathy and sympathy.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Lab Technician
Cincinnati Childrens Hospital
10.2018 - Current
- Inpatient and outpatient phlebotomy.
- Tracked pediatric collected specimens by initializing, dating and noting times of collection.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Organized daily work based on collection priority.
- Accurately labeled vacutainer tubes with patient name, date and time of collection.
- Performed bedside tests like bleeding time tests and entered results into patient charts.
- Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
- Conducted venipuncture and other ultrasound procedures.
- Obtained blood specimens by performing venipunctures and finger sticks 30-120 times per day.
- Collaborated with multidisciplinary teams to improve diagnostic capabilities and patient outcomes.
- Mentored junior lab staff on best practices and compliance with safety regulations.
- Conducted laboratory tests to support research projects and patient care initiatives.
Phlebotomist
Fort Hamilton Hospital
03.2015 - 05.2020
- Inpatient adult unit.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initializing, dating and noting times of collection.
- Collected fluid or tissue samples by using appropriate collection procedures, including urine and stool collection procedures.
- Conducted venipuncture and other ultrasound procedures.
- Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
- Logged patient information and recorded results into system using EPIC and Vocate.
- Obtained blood specimens by performing venipunctures and finger sticks 30-120 times per day.
- Organized daily work based on collection priority.
Phlebotomist
Bethesda North Hospital
10.2008 - 04.2013
- Utilized expertise in microbiology, chemistry and hematology to help with diagnosis of medical issues.
- Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys.
- Assisted pathology team with skilled analyses by preparing tissue samples.
- Analyzed bodily fluids with laboratory equipment and detected anomalies related to diseased states or acute injuries.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
- Identified microorganisms present in urine samples and cultivated strains to support clinical diagnostics.
- Analyzed experiment and test results to validate adherence to standards and specifications.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Cleaned and sanitized equipment and workstation in compliance with health and safety regulations.
- Oversaw items in inventory and reordered before supplies diminished.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Trained new staff on phlebotomy best practices and hospital policies to enhance team performance.
- Collaborated with medical staff to ensure timely processing of specimens for laboratory analysis.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Make Up Artist
Dillards
06.2006 - 11.2008
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Professionally applied makeup to [Number] clients per month for outings, proms, weddings, funerals and other special occasions and events.
- Conducted makeup classes for group of [Number] students.
- Applied makeup in accordance with clothing style.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Maintained sales goal of [Number] per day.
- Scheduled onsite and offsite makeup appointments for clientele.
- Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
- Customer Service
- Collaborated with team members to create visually appealing displays that promoted seasonal trends.
- Maintained cleanliness and organization of workstations to ensure a professional environment.
- Participated in ongoing training sessions to stay current with industry trends and product knowledge.
- Performed full makeup applications to [Number] clients per week.
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
Customer Service Representative
Frontgate
03.2003 - 06.2007
- Managed high-volume calls, ensuring timely resolution of customer concerns and maintaining service quality standards.
- Analyzed customer feedback to identify trends and recommend process improvements.
- Collaborated with team members to streamline call center operations, improving response times.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Documented and detailed calls and complaints using call center's CRM database.
- Addressed customer account discrepancies and concerns.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Inbound call center for high end magazine
Customer Service Cashier
Skyline
08.2001 - 09.2003
- Assisted with training new cashiers on operational procedures and system usage.
- Maintained clean and organized workspace to enhance customer experience.
- Developed strong relationships with regular customers, fostering a welcoming environment.
- Monitored inventory levels and notified management of restocking needs promptly.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Drive Thru ordering.
- Prepared food orders accurately and efficiently, adhering to strict quality control standards.
- Upsold menu items effectively, increasing overall sales and contributing to the restaurant''s revenue growth.
- Counted and balanced cash drawer at beginning and end of shift to reduce errors and theft.
Education
Phlebotomy And EKG Certification - Phlebotomy And EKG
Butler Technology And Career Development Schools
Hamilton, OH11.2008
High School Diploma - undefined
Hamilton High School
Hamilton, OH06.2002
Skills
- Pediatric Blood Draw
- Micro - plating of urine, stool, bones, tissue, balancing urine PH
- Lab Processor
- Ultrasound Blood Draw Assistance
- Team Building
- Certified PHLEBOTOMY & EKG TECHNICIAN
- Customer Service and Computer Skills
- ER Phlebotomy
- Problem Solving
- EPIC trained
- IV skills
- BLS certified
- Blood Alcohol Testing
- Staff Phlebotomy Training
- Quality Control
Certification
Nationally Certified Phlebotomy and EKG Technician
Languages
English
Timeline
Lab Technician
Cincinnati Childrens Hospital
10.2018 - Current
Phlebotomist
Fort Hamilton Hospital
03.2015 - 05.2020
Phlebotomist
Bethesda North Hospital
10.2008 - 04.2013
Make Up Artist
Dillards
06.2006 - 11.2008
Customer Service Representative
Frontgate
03.2003 - 06.2007
Customer Service Cashier
Skyline
08.2001 - 09.2003
High School Diploma - undefined
Hamilton High School
Phlebotomy And EKG Certification - Phlebotomy And EKG
Butler Technology And Career Development Schools
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