Sarah McCoy
Clarksville,TN
Summary
Experienced and versatile job seeker with a strong background in customer service roles such as lifeguarding, pet handling, pet sitting, babysitting, lesson coordinating, swim instructing, receptionist duties, and housekeeping. Currently pursuing a double major in Psychology and Criminal Justice at Austin Peay State University. Authorized to work in the US for any employer.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Honors Ambassador
Honors Program APSU
11.2024 - Current
- I provide help and support to incoming freshman entering into APSU that are enrolled in the Honors Program.
- I send reminders via email for certain upcoming events and registration/orientation details.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
Front Desk Receptionist
Fast Pace Health
03.2024 - Current
- This job entails: Answering the phone, having experienced knowledge of medical insurances with deductibles and copays, processing end of the day transcripts and money handling, checking patients in, accessing and following HIPAA protocols with patients charts, providing support with any complainants, and providing premier customer service.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Pharmacy Clerk/Cashier
Publix
06.2022 - 08.2022
- Company Overview: Publix Supermarket
- Verified prescription information prior to entry in pharmacy computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Trained new employees on pharmacy procedures, policies, and safety protocols to ensure consistent quality across the team.
- Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Helped maintain a safe environment within the pharmacy by adhering to company guidelines regarding security measures and fraud prevention techniques.
- Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.
- Confirmed customer information and insurance eligibility for prescriptions.
- Facilitated smooth pharmacy operations by assisting with administrative tasks such as filing, documentation, and phone call management.
Cashier - Bagger - Cleaner
Publix
07.2018 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Worked together with cashiers to guarantee customer satisfaction.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
- Greeted guests entering and exiting store to foster customer satisfaction.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
Clinical Internship: Fairview High School
STAR Physical Therapy
08.2021 - 04.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Generated reports detailing findings and recommendations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Bachelor of Science - Psychology And Criminal Justice
Austin Peay State University
Clarksville, TN05-2027
High School Diploma -
Fairview High School
Fairview, TN05-2022
Skills
- Customer service
- Multitasking Abilities
- Excellent communication
- Thought leadership
Certification
- First Aid Certification
- Driver's License
- CPR Certification
Personal Information
- Age: 20
- Authorized To Work: US
Languages
English
Native or Bilingual
American Sign Language
Limited Working
Timeline
Honors Ambassador
Honors Program APSU
11.2024 - Current
Front Desk Receptionist
Fast Pace Health
03.2024 - Current
Pharmacy Clerk/Cashier
Publix
06.2022 - 08.2022
Clinical Internship: Fairview High School
STAR Physical Therapy
08.2021 - 04.2022
Cashier - Bagger - Cleaner
Publix
07.2018 - 08.2022
Bachelor of Science - Psychology And Criminal Justice
Austin Peay State University
High School Diploma -
Fairview High School
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