Sarah McDuffy
Business Owner
Buckley,WA
Summary
Experienced small business owner with strong background in customer service. Proven ability to manage all aspects of business operations, from financial management to marketing. Skilled in building and maintaining customer relationships, resolving issues efficiently, and driving customer satisfaction. Adept at creating strategies that enhance customer experience and contribute to business growth.
Overview
12
12
years of professional experience
20
20
years of post-secondary education
Work History
Small Business Owner
Collective Pursuit LLC
03.2024 - Current
- Improved clients hunting skills by providing expert guidance and personalized instruction.
- Maintained high safety standards with diligent equipment checks, hazard assessments, and emergency preparedness.
- Promoted responsible stewardship of natural resources by teaching clients principles of sustainable hunting practices.
- Streamlined trip logistics by coordinating transportation, accommodations, meals, and supplies for client satisfaction.
- Developed strategic communication and marketing plans.
Business Owner and Equine Therapist
Sozo Equine Therapy LCC
01.2017 - Current
- Providing board and care for rehab horses.
- Developing and implementing Electro-Acuscope/Myopulse Therapy treatments individualized for each horse.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
Waitress
Zenith Restaurant
12.2023 - 06.2024
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Restaurant Manager
Sunn Health Bar
07.2022 - 09.2023
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw food preparation and monitored safety protocols.
- Prepared dishes and smoothies for customers.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Barista
THE COFFEE VAULT, Barista
01.2018 - 01.2019
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Barista
The Local
01.2015 - 01.2017
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
- Controlled line and crowd with quick, efficient service.
- Cultivated warm relationships with regular customers.
Crew Member
MCDONALDS
01.2013 - 01.2014
- Used proper techniques to prepare food and ingredients.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Operated register to process payments and collect cash payment for order totals.
- Greeted customers at drive-thru and took food orders.
- Supported sales efforts by suggestively upselling food items and increasing check averages.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
White River High School
Buckley, WA 08.2009 - 06.2013
Associate of Arts -
Pierce College
Puyallup, WA 08.2009 - Current
NWSAM - Equine Massage
Northwest School of Animal Massage
Vashon, WA 12.2015 - 07.2016
Certified Personal Trainer - Health And Fitness
International Sports Science Association
Carpinteria, CA 12.2021 - 05.2022
Skills
- Training and Development
Problem-Solving
Teamwork and Collaboration
Organization and Time Management
Multitasking Abilities
Active Listening
Communication
Self-Motivated
Hard Working
Reliable
Honest
Outgoing
Timeline
Small Business Owner
Collective Pursuit LLC
03.2024 - Current
Waitress
Zenith Restaurant
12.2023 - 06.2024
Restaurant Manager
Sunn Health Bar
07.2022 - 09.2023
Certified Personal Trainer - Health And Fitness
International Sports Science Association
12.2021 - 05.2022
Barista
THE COFFEE VAULT, Barista
01.2018 - 01.2019
Business Owner and Equine Therapist
Sozo Equine Therapy LCC
01.2017 - Current
NWSAM - Equine Massage
Northwest School of Animal Massage
12.2015 - 07.2016
Barista
The Local
01.2015 - 01.2017
Crew Member
MCDONALDS
01.2013 - 01.2014
High School Diploma -
White River High School
08.2009 - 06.2013
Associate of Arts -
Pierce College
08.2009 - Current
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