Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Sarah McElfresh

McMechen

Summary

Dependable Senior Administrative Associate with demonstrated expertise at Williams Lea, specializing in document management, expense oversight, customer service, and comprehensive administrative support.

Overview

12
12
years of professional experience

Work History

Senior Administrative Associate

Williams Lea
01.2020 - Current
  • Administered comprehensive virtual support for legal and corporate teams through document editing, data entry, expense and invoice management.
  • Reviewed expense reports for adherence to corporate policies prior to submission.
  • Safeguarded confidentiality of sensitive information, including employee records and credit card details.
  • Utilized logs and workflow software to ensure administrative task accuracy.
  • Effectively prioritized workload to meet deadlines for job requests.
  • Designed training materials and standard operating procedures to boost junior staff skills.
  • Executed quality assurance checks on finished work, ensuring accuracy and satisfaction.
  • Kept files and records in content management systems such as MS SharePoint, Excel and others.
  • Managed email correspondence.

Bank Teller

WesBanco
07.2018 - 01.2020
  • Managed client deposits, withdrawals, and inquiries to provide exceptional customer service.
  • Maintained compliance during transaction processing to uphold regulatory standards.
  • Conducted daily cash drawer balancing with thorough discrepancy reconciliation.
  • Educated clients on digital banking perks to enhance service adoption.
  • Facilitated increased uptake of credit cards and other financial offerings.
  • Protected customer confidentiality while protecting bank assets systematically.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Provided customer records, account statements and copies of checks.
  • Assisted customers with compromised debit cards and issued new credentials.

Customer Service Representative

Books-A-Million
08.2013 - 07.2018
  • Ensured customer satisfaction by delivering outstanding support services.
  • Promoted store memberships and programs, achieving sales objectives.
  • Followed Loss Prevention guidelines to maintain precise cash drawer balances.
  • Optimized merchandise organization to drive increased sales opportunities.
  • Kept store environment consistently clean and orderly for customers.
  • Supported efficient inventory management alongside shipment processing tasks.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

High School Diploma -

Wheeling Park High School
Wheeling, WV

Skills

  • Computer proficiency
  • Customer service expertise
  • Verbal communication skills
  • Document management
  • Report creation
  • Database management
  • Expense management
  • Team collaboration
  • Time efficiency
  • Analytical problem solving
  • Attention to detail
  • Reliable work ethic
  • Telephone and email professionalism
  • Adaptable mindset
  • Financial software knowledge (Chrome River, 3E)
  • Written communication strength
  • Administrative support proficiency
  • Transaction processing knowledge
  • Cash handling experience
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Adobe PDF
  • Expense reporting
  • Invoice processing

Timeline

Senior Administrative Associate

Williams Lea
01.2020 - Current

Bank Teller

WesBanco
07.2018 - 01.2020

Customer Service Representative

Books-A-Million
08.2013 - 07.2018

High School Diploma -

Wheeling Park High School

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