Sarah McElroy
Surprise,USA
Summary
Highly adaptable and detail-oriented professional with 15+ years of diverse experience in healthcare coordination, mortgage processing, credit collections, office management, and customer service. Guided by a strong moral compass, known for empathy, resilience, and reliability. Proven ability to manage teams and workflows, solve complex problems, and provide compassionate client support. Organized scheduling coordinator with proactive attitude regarding production scheduling coordination. Several years of experience in production and materials management. Consistently builds upon existing skills and learns new skills while completing projects within established timeframes.
Overview
17
17
years of professional experience
Work History
Scheduling Coordinator
Arizona Autism
Surprise, AZ
09.2022 - Current
- Manage schedules for healthcare providers, ensuring timely and accurate coordination
- Advocate for clients during state agency meetings and assist with eligibility documentation
- Maintain compliance with care plans, insurance authorizations, and program requirements
Freelance & Part-Time Roles
Various Locations
01.2010 - Current
- Waitress & Bartender – Delivered high-touch hospitality in fast-paced environments
- Nanny & House Cleaner – Provided reliable in-home care and organizational support
- Pet & House Sitter – Trusted caretaker for homes, pets, and valuables
- Event Promoter & Coordinator – Supported nonprofit initiatives through logistics, outreach, and fundraising
Office Manager
High Peak Services
Phoenix, AZ
06.2016 - 06.2017
- Oversaw day-to-day operations including payroll, supply management, and client scheduling
- Managed communication between staff, vendors, and customers
- Handled office administration and conflict resolution with poise and professionalism
Mortgage Assistant – HUD Loans
Chase Bank
Phoenix, AZ
10.2011 - 04.2016
- Processed HUD loan applications, verified documents, and assisted clients through mortgage pipeline
- Liaised with underwriters and external agencies to ensure timely approvals
- Provided detailed administrative support in a fast-paced, high-volume environment
Credit Collections Specialist
Discover Card
Phoenix, AZ
04.2008 - 10.2011
- Handled inbound and outbound communications for credit resolution
- Negotiated payment arrangements and managed account escalations
- Maintained high customer satisfaction while adhering to federal compliance standards
Education
High School Diploma -
Jurupa Valley High School
01.2004
Skills
- Healthcare Coordination & Advocacy
- Credit & Collections Management
- Office Administration & Payroll
- Compassionate Client Support
- Event Planning & Promotion
- Inventory & Supply Management
- Problem Solving & Critical Thinking
- Strong Work Ethic & Integrity
- Emotional Resilience & Empathy
- Time Management & Prioritization
- Communication & Multitasking
- Conflict Resolution
- Rapid Learning & Adaptability
Timeline
Scheduling Coordinator
Arizona Autism
09.2022 - Current
Office Manager
High Peak Services
06.2016 - 06.2017
Mortgage Assistant – HUD Loans
Chase Bank
10.2011 - 04.2016
Freelance & Part-Time Roles
Various Locations
01.2010 - Current
Credit Collections Specialist
Discover Card
04.2008 - 10.2011
High School Diploma -
Jurupa Valley High School
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