Sarah McGary
Simi Valley,CA
Summary
Adept at fostering client satisfaction and maintaining punctuality, I leveraged my counseling and clean driving record across roles at Lyft and other companies. My approach combines effective communication with domestic organization, achieving high levels of trust and efficiency. I excel in environments requiring leadership and meticulous attention to detail, significantly enhancing customer loyalty and operational safety. This has even included individuals who were youths, seniors and from different types of nationalities. At times in high stress scenarios.
Overview
41
41
years of professional experience
Work History
Direct Support Professional
Ibarra Board and Care
12.2009 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
Driver
Lyft, Uber, Door Dash
01.2017 - 05.2022
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Background Actor
Central Casting/Extra's Management
05.2008 - 11.2009
- Enhanced on-set experiences by accurately following director''s cues and maintaining consistent character portrayals.
- Showcased commitment to the craft by regularly attending industry events, staying informed of casting opportunities, and maintaining a professional online presence.
- Provided timely feedback on script inconsistencies or potential issues during rehearsals for improved final results.
- Maintained positive working relationships with cast and crew members, fostering a collaborative environment on set.
- Supported principal actors by reacting appropriately to their performances, enhancing overall scene believability.
- Demonstrated physical stamina by participating in long filming days while maintaining energy levels and focus throughout each take.
- Showcased versatility by performing in numerous genres, including drama, comedy, action, and historical productions.
Driving Instructor
Ace Driving School/Safety First Driving School
06.1994 - 05.2008
- Established trust with parents by maintaining transparent communication about their child''s progress and areas of improvement.
- Evaluated student performance and documented progress and goals.
- Scheduled appointments with students for driving lessons.
- Supported student drivers in hands-on road training.
- Promoted proactive problem-solving approaches among students, empowering them to make informed decisions in complex driving scenarios.
- Ensured all vehicles were well-maintained, clean, and properly equipped according to state regulations for optimal safety during lessons.
- Improved student driving skills by utilizing effective teaching methods and personalized instruction.
- Developed tailored lesson plans for each student, addressing their individual needs and weaknesses.
- Fostered an inclusive learning environment that accommodated diverse backgrounds, skill levels, and learning styles among students.
- Kept up-to-date on industry trends, ensuring the most accurate and relevant information was shared with students.
- Enhanced road safety awareness among students through comprehensive defensive driving techniques.
- Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
Customer Service Representative
JC Penney Stores
09.1993 - 05.1994
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Delivered prompt service to prioritize customer needs.
Residential House Cleaner
Various
05.1983 - 07.1993
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
- Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.
- Maintained a high level of cleanliness in clients'' homes, resulting in increased customer retention and referrals.
- Adhered to professional house cleaning checklist.
- Provided exceptional customer service, addressing concerns and customizing services to meet individual needs.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Fostered open communication with clients regarding expectations and feedback, leading to better overall service delivery.
Education
High School Diploma - Accounting
Cleveland Heights High School
Cleveland Heights, OH01.1983
Skills
Counseling
Administration and Leadership
Appointment Setting
Management of medication
Food Service/Nutrition
Effective communication and listening
Time Management
Clean Driving Record
Domestic organization and care
Languages
Some Vietnamese
Elementary
Timeline
Driver
Lyft, Uber, Door Dash
01.2017 - 05.2022
Direct Support Professional
Ibarra Board and Care
12.2009 - Current
Background Actor
Central Casting/Extra's Management
05.2008 - 11.2009
Driving Instructor
Ace Driving School/Safety First Driving School
06.1994 - 05.2008
Customer Service Representative
JC Penney Stores
09.1993 - 05.1994
Residential House Cleaner
Various
05.1983 - 07.1993
High School Diploma - Accounting
Cleveland Heights High School