Sarah McGillivray
Milton,MA
Summary
Dynamic team leader with experience in leading diverse groups to improve operational efficiency. Skilled in conflict resolution and cross-cultural sensitivity, committed to fostering professional growth and enhancing patient care through effective communication.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Emergency Room Technician
Beth Israel Deaconess Hospital-Milton
05.2026 - Current
- Assisted in triaging patients to prioritize care based on medical urgency
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Enhanced ER efficiency through proficient use of medical equipment like EKG machines, defibrillators, and vital sign monitors.
Team Lead - Koury Operations
Elon University
10.2024 - Current
- Led a team of 35 individuals to enhance operational efficiency and improve service delivery across departments.
- Developed training programs to mentor staff, fostering professional growth and skill development.
- Implemented feedback mechanisms to gather insights from staff, enhancing overall team engagement and morale.
Admissions Tour Guide
Elon University
10.2023 - Current
- Conducted engaging campus tours, effectively communicating university values and programs to prospective students.
- Developed knowledge of academic offerings, student life, and admissions processes to enhance visitor experiences.
- Assisted in organizing and facilitating admissions events, contributing to increased engagement with potential applicants.
- Collaborated with admissions team to provide feedback on tour effectiveness, improving overall presentation quality.
Clinical Coordinator
Mass General Hospital
05.2025 - 09.2025
- Coordinated patient admissions and discharges in fast-paced emergency room setting.
- Managed communication between medical staff, patients, and families to ensure seamless care delivery.
- Oversaw scheduling of medical personnel to optimize staffing efficiency during peak hours.
- Implemented electronic health records system for improved data accuracy and accessibility.
Food Server
Playa Bowls
10.2021 - 06.2023
- Delivered exceptional customer service, ensuring a positive dining experience for all patrons.
- Operated point-of-sale system efficiently, processing transactions accurately and promptly.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted in training new team members on menu items and service protocols.
Education
High School Diploma -
Milton High School
Milton, MA06.2023
Bachelor of Arts - Public Health Studies
Elon University
Elon, NC05.2027
Skills
- 12-lead EKG monitoring
- CPR
- Vital signs monitoring
- Emergency medical procedures
- Patient triage
- Detail orientation
- Crisis management
- Conflict resolution
- Presentation skills
Certification
- CNA - Certified Nursing Assistant- Registration Number: CNA1013308
Timeline
Emergency Room Technician
Beth Israel Deaconess Hospital-Milton
05.2026 - Current
Clinical Coordinator
Mass General Hospital
05.2025 - 09.2025
Team Lead - Koury Operations
Elon University
10.2024 - Current
Admissions Tour Guide
Elon University
10.2023 - Current
Food Server
Playa Bowls
10.2021 - 06.2023
Bachelor of Arts - Public Health Studies
Elon University
High School Diploma -
Milton High School