Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah McGinnis

Redding,CA

Summary

Dedicated Office Manager works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Welcoming clerical professional with 10+ years of experience in clerical and back office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, finding the correct information needed for any question. Accurate when entering information in computer software and keeping organized filing systems. Recognized for exemplary time management, organization, prioritization and work ethic.

Overview

14
14
years of professional experience

Work History

Office Manager

Noland Enterprise Inc
12.2022 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coached employees through day-to-day work and complex problems.

Medical Office Assistant

Redding Urologic Associates
01.2021 - 03.2022
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Audited customer files to verify medical necessity and satisfaction of coverage criteria.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.

Front Desk Medical Receptionist

Redding Orthopedic Center
10.2020 - 12.2020
  • Promptly answered phone calls and greeted all callers enthusiastically, consistently checked fax machine for any documents and made sure all requests processed on a timely manner.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Organized paperwork such as charts and reports for office and patient needs. Making sure the system reflected all current patient paperwork,scanned items into correct files and copies of encounter forms given to Dr. for dictation.
  • Managed office logistics by scheduling appointments, maintaining files and collecting co-payments or other balances due.
  • Coordinated patient check-in, check-out and follow up appointments for post operations or re-checks.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Maintained current and accurate medical records including medical history and medication lists for all new and old patients. Updated all charts to reflect current patient info.
  • Scheduled all x-ray appointments for patients and after result reports came in via fax, scanned reports into patients medical files before appointments for the Dr. to review.

Customer Service Representative

Tri Counties Bank
07.2019 - 01.2020
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Filled paperwork
  • Processed money transfers manually on the system
  • Processed home and auto loan payments
  • Helped customers file Reg E claims and fraudulent activity on all accounts and debit cards.
  • Helped with online banking issues
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Office Assistant Specialist

Ray Mac Mechanical Inc
01.2016 - 08.2018
  • Processed payments and documented account changes for financial accuracy and transparency.
  • Streamlined processing procedures for various financial and employee documents to improve traceability.
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.
  • Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Compiled company information and related material and distributed it to candidates.

Dispatcher Coordinator, Accounts Payables

Ray Mac Mechanical Inc
11.2011 - 01.2014
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Evaluated and adjusted over many routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Handled day-to-day shipping and receiving overseeing more than 30 packages per day.
  • Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Prepared month-end closing entries for detailed reporting and recordkeeping.
  • Organized budget documentation and tracked expenses to maintain tight business controls.
  • Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.

Education

CPC-A - Medical Coding

AAPC
08.2020

Associate of Science -

Shasta College
Redding, CA
01.2005

High School Diploma -

Anderson Union High School
Anderson, CA
2003

Skills

  • Complaint resolution
  • Report preparation
  • Inbound and Outbound Calling
  • Good listening skills
  • Recordkeeping strengths
  • Professional telephone demeanor
  • Multi-line phone talent
  • Account management
  • Computer Savvy
  • Fast Learner
  • Payment collection
  • Bookkeeping

Timeline

Office Manager

Noland Enterprise Inc
12.2022 - Current

Medical Office Assistant

Redding Urologic Associates
01.2021 - 03.2022

Front Desk Medical Receptionist

Redding Orthopedic Center
10.2020 - 12.2020

Customer Service Representative

Tri Counties Bank
07.2019 - 01.2020

Office Assistant Specialist

Ray Mac Mechanical Inc
01.2016 - 08.2018

Dispatcher Coordinator, Accounts Payables

Ray Mac Mechanical Inc
11.2011 - 01.2014

CPC-A - Medical Coding

AAPC

Associate of Science -

Shasta College

High School Diploma -

Anderson Union High School

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