Sarah McGraw
Minneapolis,MN
Summary
Reliable and upbeat customer service rep successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
3
3
years of professional experience
Work History
Sales Associate at the Landscape Project Desk
Gertens
09.2022 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Scheduled pick-up and delivery orders for bulk materials such as rock, mulch, and sand
- Set up orders for pavers and retaining walls
Customer Service Representative
Gertens
09.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained up-to-date knowledge of product and service changes.
- Counted money at the end of every shift
- Managed breaks and lunches for 20+ cashiers at a time
Cashier
Gertens
04.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Science - Physics
University of Minnesota
Twin Cities, MN06.2027
High School Diploma -
East Ridge High School
Woodbury, MN06.2023
Skills
- Customer Service
- Training
- Excellent People Skills
- Multitasking Strengths
- Closing Procedures
- Money Handling
- Cash Handling Accuracy
- Credit Card Transaction Processing
Timeline
Sales Associate at the Landscape Project Desk
Gertens
09.2022 - Current
Customer Service Representative
Gertens
09.2021 - Current
Cashier
Gertens
04.2021 - Current
Bachelor of Science - Physics
University of Minnesota
High School Diploma -
East Ridge High School
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