Sarah McGuire
Marion,IA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. A hardworking and passionate job seeker with strong organizational skills.
Overview
7
7
years of professional experience
Work History
Disability Representative Sr.
Sedgwick
10.2023 - Current
- Analyze, approve, and authorize assigned claims and determine benefits for the employee.
- Review complex medical information to determine if the claimant is considered disabled.
- Communicate clearly with claimant and client on the claim process.
Customer Experience Supervisor I
JC Penney Stores
05.2023 - 09.2023
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Developed schedules in accordance with payroll budget.
- Interview, hire, and onboard new employees.
Human Resource Generalist I
Iowa State University
03.2022 - 05.2023
- Guided managers and employees on FMLA.
- Understood, interpreted, and mediated human resources inquiries to support the administration of human resources policies, procedures, and programs.
- Performed exit interviews to identify areas of improvement.
- Assisted with onboarding and orientation of new hires to expedite the acclimatization process.
ADA Coordinator
Sedgwick
12.2020 - 03.2022
- Work as disability specialist, for Sedgwick processing ADA claims.
- Understood ADA laws, regulations, human resource principles, practices, and procedures.
Retail Clerk
Best Buy
10.2020 - 04.2021
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Representative
David's Bridal
12.2019 - 12.2020
- Building customer loyalty through fostering strong relationships with customers.
- Communicate on the telephone, with proper etiquette, to gain appointments and referrals.
- Track merchandise orders from all resources, and update the customers as needed.
Marketing Intern
Advantage Archives
02.2020 - 08.2020
- Marketing internship position assisted with preparing and delivering updated products for historical journals.
- Seek and analyze competitor marketing and sales materials while preparing spreadsheets to update pricing for current products and services.
Lead Style Advisor
Justice
08.2017 - 12.2019
- Handled customer service including sales, inventory management, and supervised Style Advisors.
- Designed creative concepts and styling directions for fashion shows.
Education
MBA - Masters of Business Administration
Mount Mercy University
Cedar Rapids, Iowa04.2023
Bachelor of Arts - Business Management/ Human Resource Management
Mount Mercy University
Cedar Rapids, Iowa05.2021
High School Diploma -
Marion High School
Marion, Iowa05.2019
Skills
- Committed, Reliable, Personable, Flexible
- Experience with Microsoft applications
- Experience with Workday and ServiceNow
- Customer service and sales
- Verbal/nonverbal communication
- Leadership skills
- Experience with Workday
- Experience with ServiceNow
Timeline
Disability Representative Sr.
Sedgwick
10.2023 - Current
Customer Experience Supervisor I
JC Penney Stores
05.2023 - 09.2023
Human Resource Generalist I
Iowa State University
03.2022 - 05.2023
ADA Coordinator
Sedgwick
12.2020 - 03.2022
Retail Clerk
Best Buy
10.2020 - 04.2021
Marketing Intern
Advantage Archives
02.2020 - 08.2020
Customer Service Representative
David's Bridal
12.2019 - 12.2020
Lead Style Advisor
Justice
08.2017 - 12.2019
MBA - Masters of Business Administration
Mount Mercy University
Bachelor of Arts - Business Management/ Human Resource Management
Mount Mercy University
High School Diploma -
Marion High School
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