Sarah McIntire
Tatum,USA
Summary
Internet Sales Manager with 7 years of digital and in store sales management experience. Skilled relationship builder with new or established customers as well employees. Successful at continually meeting or exceeding sales objectives. Knowledgeable about advertising standards and winning strategies. Looking to apply skills and 7 years of experience to new position with long-term potential.
Overview
9
9
years of professional experience
Work History
Internet Sales Manager
All Star Ford
05.2023 - 04.2024
- Negotiated sales agreements between the customer and the manufacturer.
- Maintained extensive knowledge of competitors product and offers.
- Maintained weekly sales tracking, and adjusted actions based on goals attained.
- Orchestrated, executed and monitored campaigns to boost brand awareness and profitability.
- Increased new car sales by 20% by adapting to change easily through COVID with digital improvements.
- Maintained above 55% appointment closing ratio with industry standard at 33%.
- Maintained 10%-13% lead closing ratio with industry standard set at 10%.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Trained and Coached sales associates in product specifications, sales incentives and selling techniques while significantly increasing customer satisfaction ratings.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Customer Service Representative
Humana
03.2020 - 05.2023
- Reduced call resolution time through efficient problem-solving and communication skills.
- Detailed payment options and explained price, receipt and billing details to customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained and managed customer files and databases.
- Documented and detailed calls and complaints using call center's CRM database.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Business Development Manager
Crown Kia
02.2015 - 05.2018
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Trained new employees on administrative procedures, company policies and performance standards
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Microsoft Word and Microsoft Excel
- Managed 50-80 calls daily.
Education
Associate of Science - Business Administration
Kilgore College
Kilgore Tx05.2020
High School Diploma -
Tatum High School
Tatum, TX05.2009
Skills
- Self-motivated with excellent time management
- Data entry and lead management expert
- Relationship building
- Business development, sale process and planning
- Client Relationship Management
- Inbound Call Management
- Appointment Scheduling
- Multitasking
Timeline
Internet Sales Manager
All Star Ford
05.2023 - 04.2024
Customer Service Representative
Humana
03.2020 - 05.2023
Business Development Manager
Crown Kia
02.2015 - 05.2018
Associate of Science - Business Administration
Kilgore College
High School Diploma -
Tatum High School
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