Summary
Overview
Work History
Education
Skills
Timeline
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Sarah McKeown

Terre Haute,IN

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Ambitious [Job Title] brings friendly, outgoing nature over more than [Number] years of customer service and management experience. Track record of developing and training support staff and meeting high thresholds for critical quality standards. Adeptly negotiates vendor contracts to meet customer satisfaction needs.

Overview

2
2
years of professional experience

Work History

Assistant General Manager

Tropical Smoothie Cafe
Terre Haute, IN
12.2021 - 04.2024
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Ensured that customer service standards were met or exceeded at all times.
  • Developed and implemented effective strategies to maximize sales and profits.
  • Monitored inventory levels and placed orders for new stock as needed.
  • Conducted regular performance evaluations for employees to ensure quality standards were maintained.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Implemented safety protocols to protect both customers and employees from potential hazards.
  • Maintained accurate records of employee attendance, payroll information, sales figures.
  • Evaluated current processes within the store environment to identify areas of improvement.
  • Prepared weekly schedules for staff members based on their availability.
  • Performed administrative tasks such as filing paperwork, preparing documents.
  • Communicated regularly with suppliers regarding product delivery timelines, pricing information.
  • Motivated and led team members to work together to achieve targets.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Managed and mentored staff to carry out operational directives with high productivity and accuracy.
  • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
  • Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
  • Enhanced team engagement and performance with daily updates and informational meetings.
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
  • Identified customer needs and delivered relevant product solutions and promotions.
  • Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
  • Developed and implemented promotions and publicity programs to achieve remarkable business increase.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Formed and sustained strategic relationships with clients.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Implemented campaigns and promotions to help with developing goods and services.

Education

High School Diploma -

North Montgomery High School
Crawfordsville, IN
05-1995

Some College (No Degree) - General / nursing

I've Tech Community Collage
Terre Haute, IN

Skills

  • Business operations background
  • Workflow Coordination
  • Operations Management
  • Training and development skill
  • Team leadership strength
  • Business operations knowledge
  • Employee Scheduling
  • Employee Relations
  • Human Resources
  • Staff Management
  • Vendor Relationship Management
  • Marketing initiatives
  • Customer Relationship Management (CRM)
  • Food safety and sanitation
  • Sales Techniques
  • Inventory Control
  • Operations Oversight
  • Staff Development
  • Process Improvement
  • Menu development

Timeline

Assistant General Manager

Tropical Smoothie Cafe
12.2021 - 04.2024

High School Diploma -

North Montgomery High School

Some College (No Degree) - General / nursing

I've Tech Community Collage

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Sarah McKeown