Sarah McManus
Monticello,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and provide excellent paitent care.
Overview
8
8
years of professional experience
Work History
Team Leader And Member of Management
Norris Animal Clinics- Dallas County Animal Clinic
11.2021 - Current
- Continued with some assistant and receptionist duties.
- Trained and supervised employees to maintain team of high performers.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patients.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Ordered and managed inventory items weekly.
- Routine maintenance on bloodwork machines.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
- Tallied cash drawer at beginning and end of each work shift.
- Daily cash reconciliation to prepare bank deposit.
Veterinary Assistant and Receptionist
Norris Animal Clinics
01.2016 - Current
- Provided customer support to clients, answering questions and addressing concerns.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Assisted in examination and treatment of animals in veterinary clinic.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Prepared animals for surgical procedures.
- Observed animals for signs of distress or illness.
- Monitored vital signs and provided nursing care for animals.
- Provided client education on different products, procedures, vaccines, and preventions.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Invoiced patients accurately in line with charging guidelines.
- Checked patient insurance, demographic, and health history to keep information current.
Cashier
Walmart
06.2015 - 01.2016
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Associate in General Studies - Agricultural Business And Management
University of Arkansas At Monticello
Monticello, AR12.2016
High School Diploma -
Drew Central High School
Monticello, AR05.2014
Skills
- Leadership and Critical Thinking
- Cash Handling and Reconciliation
- Customer Service
- Patient Scheduling
- Conflict Resolution and Strong Problem Solver
- Coaching and Mentoring
- Payment Processing
- Microsoft Office
- Medical Records Management
- Self Starter
- Willing to Travel
- Flexible Schedule
Timeline
Team Leader And Member of Management
Norris Animal Clinics- Dallas County Animal Clinic
11.2021 - Current
Veterinary Assistant and Receptionist
Norris Animal Clinics
01.2016 - Current
Cashier
Walmart
06.2015 - 01.2016
Associate in General Studies - Agricultural Business And Management
University of Arkansas At Monticello
High School Diploma -
Drew Central High School
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