Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Sarah McNabb

Tampa,FL

Summary

  • After being a stay-at-home mom for nearly 10 years I am ready to get back on track with employment, I have a substantial amount of experience with communication, patience, problem-solving, listening, and compromise. being a stay-at-home mom has taught me quite a bit and I have learned a few skills throughout the years, now that my children no longer need me 24/7 due to school and aging I can put my attention back into supporting my family financially.
  • A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

15
15
years of professional experience

Work History

Food Delivery Driver

DoorDash
Tampa, FL
03.2021 - 10.2023
  • Followed company safety protocols at all times while on the job.
  • Notified customers of delays to decrease calls to support.
  • Answered customer questions on courier features of service, keeping customers informed about company and services.
  • Maintained delivery vehicle with regular upkeep and basic repairs.
  • Ensured all items were securely packed and protected during transport.
  • Utilized street maps to plan and determine most efficient routes.
  • Communicated customer complaints, requests and feedback to company management.
  • Adhered to company policies and procedures when delivering products to customers.
  • Maintained regular communication with management, drivers, and customers regarding delivery times.
  • Obtained official signatures and required payments for different types of deliveries.
  • Resolved customer complaints in a professional manner when necessary.

Call Center Representative

Carnival Cruise Lines
Tampa, FL
01.2012 - 07.2012
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Surpassed sales goals through implementation of successful marketing strategies.

  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Excelled in exceeding daily credit card application goals.
  • Maintained strong call control and quickly worked through scripts to address problems.

Overnight Stocker

Walmart
Springdale, AR
01.2010 - 11.2010
  • Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
  • Stocked shelves, racks, and bins with new or transferred merchandise.
  • Removed expired and overripe items to provide freshest options and eliminate health risks.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Organized shelves, racks and bins to ensure product availability.
  • Assisted customers with product, promotion and policy information.
  • Assessed floor displays to restock merchandise.
  • Helped unpack shipments, check contents against invoices, sort boxes into stacks for stocking purposes.
  • Built displays for special promotions, sales events and seasonal items as directed by supervisor.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Followed instructions to properly arrange merchandise items.
  • Maintained an orderly appearance at all times throughout the store.
  • Reported any suspicious activity or theft immediately to supervisors.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Followed proper procedure when dealing with hazardous materials such as chemicals or cleaning supplies.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Food Service Worker

McDonald's
Springdale, AR
03.2009 - 12.2009
  • Served meals to customers in a friendly and courteous manner.
  • Organized take-out orders for customers who requested them.
  • Collaborated with team to deliver timely service of items.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Replenished condiments at customer tables as needed.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Packaged and bagged cooked food and prepared items.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Refilled condiments, napkins and server workstations.
  • Set up, restocked and cleaned dining areas.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
  • Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.

Education

Freedom High School
Tampa, FL

Skills

  • Customer Communication
  • Vehicle Maintenance
  • Delivery Coordination
  • Dispatch Interaction
  • Quick Learner
  • Hardworking and Responsible
  • Excellent Communication
  • Customer Service

Affiliations

  • photography
  • baking
  • organizing
  • Family care

Timeline

Food Delivery Driver

DoorDash
03.2021 - 10.2023

Call Center Representative

Carnival Cruise Lines
01.2012 - 07.2012

Overnight Stocker

Walmart
01.2010 - 11.2010

Food Service Worker

McDonald's
03.2009 - 12.2009

Freedom High School

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Sarah McNabb