Sarah McNabb
South Pittsburg
Summary
Dynamic operations manager with a proven track record at Ketchikan Outdoors, excelling in client engagement and team leadership. Achieved significant financial growth through strategic planning and enhanced operational efficiency. Expert in business management, fostering strong client relationships, and implementing effective marketing strategies to drive brand awareness and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Owner/Operations Manager
Raulston Woods and Gardens
01.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Owner/Operations Manager
Ketchikan Outdoors
12.2006 - 05.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Generated revenues yearly and effectively capitalized on industry growth.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
Education
Bachelor of Arts - English
Seattle University
Seattle, WA05-1990
Skills
- Client Engagement
- Operational Oversight for Small Enterprises
- Client Relationship Development
- Strong Verbal and Written Skills
- Client service
- Operations management
- Business management
- Business planning
- Operational Strategy
- Team Leadership
Accomplishments
- Earned the “Golden Totem” Award in 2019 for Excellence in Tourism.
Languages
English
Native or Bilingual
Timeline
Owner/Operations Manager
Raulston Woods and Gardens
01.2021 - Current
Owner/Operations Manager
Ketchikan Outdoors
12.2006 - 05.2024
Bachelor of Arts - English
Seattle University
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