Summary
Overview
Work History
Education
Skills
Education and Training
Contact
Timeline
Generic

Sarah Mcphoy

East Orange,NJ

Summary

Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Overview

25
25
years of professional experience

Work History

Hospitality Worker

Ricoh USA
New York , NY
04.2024 - Current
  • Assisted in training new hospitality workers on proper procedures for providing quality customer service.
  • Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
  • Attended staff meetings to discuss upcoming events or promotions at the restaurant.
  • Restocked supplies of condiments, beverages and other items as needed.
  • Served food and drinks to customers in a timely manner.
  • Organized special events such as banquets or corporate functions according to guest specifications.
  • Monitored inventory levels for all items used in the hospitality area.
  • Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
  • Supported team operations by keeping supplies well-stocked and stations ready for guest service.
  • Conducted daily room inspections to ensure cleanliness and report maintenance issues.
  • Maintained inventory of hospitality supplies and placed orders to ensure adequate stock levels.

Healthcare Customer Service Representative

Sutherland Global
Rochester, NY
02.2023 - 01.2024
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Obtained insurance verification and authorization to submit financial clearance of patient accounts.

Retention Customer Service Representative

Sutherland Global
Rochester, NY
04.2022 - 02.2023
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Educated customers on special pricing opportunities and company offerings.
  • Consulted with customers to resolve service and billing issues.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Customer Service Representative

Momentum Solar
Plainfield, NJ
07.2021 - 12.2021
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Mailroom Supervisor

Swiss Post Solution
New York, NY
01.2015 - 07.2021
  • Checked incoming mail for proper sorting and dissemination to correct personnel.
  • Efficiently maintained and monitored mail drop-off and pickup for 2 floors-person company in investment bank.
  • Removed jams, assessed machine problems and performed basic maintenance tasks to promote continued usability.
  • Sorted and placed materials or items on racks, shelves or bins for transport to recipient or destination.
  • Operated mail processing equipment and manually sorted mail.

Customer Service Associate

Williams Lea Tag
New York, NY
12.2006 - 12.2015
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.

Reprographics Operator

Pitney Bowes
New York, NY
07.2000 - 12.2006
  • Removed jams, assessed machine problems and performed basic maintenance tasks to promote continued usability.
  • Reviewed work orders and job instructions to verify correct quantities and materials and make adjustments to meet expected needs.
  • Sorted, verified and staged finished work for approval, binding and distribution.
  • Completed reporting on work volumes and outputs, materials used and backlogs.
  • Recorded completed work in production logs, including accurate quantity output, materials used and problems encountered, to inform supervisors and positively affect future operations.

Education

High School Diploma -

South Shore High
New York, NY
01.1995

Skills

  • Medical Filing
  • System Updates
  • Medical Billing
  • Payment Collection
  • Customer Service
  • Office Administration

Education and Training

other,New York, NY

Contact

East Orange, NJ 07017

Timeline

Hospitality Worker

Ricoh USA
04.2024 - Current

Healthcare Customer Service Representative

Sutherland Global
02.2023 - 01.2024

Retention Customer Service Representative

Sutherland Global
04.2022 - 02.2023

Customer Service Representative

Momentum Solar
07.2021 - 12.2021

Mailroom Supervisor

Swiss Post Solution
01.2015 - 07.2021

Customer Service Associate

Williams Lea Tag
12.2006 - 12.2015

Reprographics Operator

Pitney Bowes
07.2000 - 12.2006

High School Diploma -

South Shore High

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Sarah Mcphoy