Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sarah McRorie

Palm Coast,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Customer Service Agent

O'Quinn Insurance Agency
09.2023 - Current
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Contacted customers to return routine and general calls promptly.
  • Responded to customer calls and emails to answer questions about products and services.
  • Adapted seamlessly to new systems and processes as needed, maintaining consistent productivity levels throughout transitions.

Claims Account Representative

United Water Restoration Group
04.2022 - 09.2023
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Contacted customers to assess satisfaction and current needs.
  • Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Kept detailed records of customer interactions for optimal traceability.

Shift Supervisor

Starbucks
03.2013 - 10.2015
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

Customer Service Representative

Target
11.2012 - 03.2013
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Representative

Target
05.2011 - 11.2012
  • Answered constant flow of customer calls with minimal wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Associate

Lowes Home Improvement Stores
03.2011 - 05.2011
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Cashier

Giant Food
06.2008 - 03.2011
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Custodian

Extra Thyme Cafe
08.2004 - 01.2008
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean environment by sweeping and mopping the floors
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized kitchen
  • Washed Dishes from daily use
  • Prepped for the following business day
  • Menu display board

Education

High School Diploma -

Parkway North High
St Louis, MO
05.2008

Skills

  • Customer Service
  • Problem Resolution
  • Outstanding communication skills
  • Call center experience
  • Service-oriented self-starter
  • Inbound Call Management
  • Upselling
  • Billing Inquiries

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Certification

  • CSRP 440 License
  • IICRC WRT Certification
  • Palm Coast Little league -Team Mom
  • School Board PTO - Secretary

Timeline

Customer Service Agent

O'Quinn Insurance Agency
09.2023 - Current

Claims Account Representative

United Water Restoration Group
04.2022 - 09.2023

Shift Supervisor

Starbucks
03.2013 - 10.2015

Customer Service Representative

Target
11.2012 - 03.2013

Customer Service Representative

Target
05.2011 - 11.2012

Customer Service Associate

Lowes Home Improvement Stores
03.2011 - 05.2011

Cashier

Giant Food
06.2008 - 03.2011

Custodian

Extra Thyme Cafe
08.2004 - 01.2008

High School Diploma -

Parkway North High
Sarah McRorie