Sarah McTee

• Effectively managed front desk operations, ensuring a professional and welcoming environment for all visitors.
• Maintained an organized filing system for confidential documents, ensuring easy access to important information when needed.
• Assisted in creating written, video, and image content for marketing channels.
• Managed media lists and relationships to secure valuable coverage opportunities for clients.
• Helped plan and execute company events.

• Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Greeted customers and listened closely to problems described to determine solutions.
• Conferred with senior management to handle and correct disciplinary or knowledge issues.
• Planned schedules and workflows based on expected customer demands and employees availability.
• Helped operators handle incoming calls and managed escalated needs with targeted resolutions.

• Conferred with customers about concerns with products or services to resolve problems and drive sales.
• Informed customers about special promotions and provided detailed information for various products.
• Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
• Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.

• Food preparation before opening hours to keep the morning rush under control.
• Handled taking orders from customers on how they would like the food prepared.
• Prepared Pre-wrapped utensil sets for the next day to save money for the company.
• Hand prepared all side dishes to have the best quality for our customers.
• Resolved challenging customer complaints to full satisfaction.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Prepared for and executed new menu implementations.
• Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
• Correctly calculated inventory and ordered appropriate supplies.

GPA: 3.5, Top Ten graduate