Sarah McTee
Leonard
Summary
Experienced client relation assistant with a proven track record of maintaining high standards and delivering results. Known for optimizing office operations and contributing to team success, demonstrating reliability and adaptability. Skilled in organization, communication, and multitasking, with a strong ability to connect with clients and excel in client relations environments. Proficient in customer service principles and utilizing CRM tools to enhance client engagement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Client Relations Assistant/Receptionist
Eichelbaum Wardell Hansen Powell & Muñoz, P.C.
03.2021 - Current
- Effectively managed front desk operations, ensuring a professional and welcoming environment for all visitors.
- Maintained an organized filing system for confidential documents, ensuring easy access to important information when needed.
- Assisted in creating written, video, and image content for marketing channels.
- Managed media lists and relationships to secure valuable coverage opportunities for clients.
- Helped plan and execute company events.
Customer Service Lead
Cabela's
10.2020 - 03.2021
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted customers and listened closely to problems described to determine solutions.
- Conferred with senior management to handle and correct disciplinary or knowledge issues.
- Planned schedules and workflows based on expected customer demands and employees availability.
- Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
Customer Service Associate
Cabela's
07.2020 - 03.2021
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Informed customers about special promotions and provided detailed information for various products.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Cashier & Manager
Firebrand BBQ
06.2017 - 08.2017
- Food preparation before opening hours to keep the morning rush under control.
- Handled taking orders from customers on how they would like the food prepared.
- Prepared Pre-wrapped utensil sets for the next day to save money for the company.
- Hand prepared all side dishes to have the best quality for our customers.
- Resolved challenging customer complaints to full satisfaction.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Prepared for and executed new menu implementations.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
- Correctly calculated inventory and ordered appropriate supplies.
Education
Bachelor's of General Studies - Business And Criminal Justice
Texas Woman's University
Denton, TX05-2025
Post-Degree Certificate - Digital Marketing
Collin College
McKinney, TX12-2025
High School Diploma -
Trenton High School
Trenton, TXSkills
- Customer Service Excellence
- Professional communication skills
- Team collaboration
- Organization Skills
- Strong client relations
- File management
- Social media posting
- Content generation
- List building
- Attention to detail
- Multitasking Abilities
- CRM software
Accomplishments
- Researched and contacted vendors for annual conferences.
- Used Microsoft Excel to keep current inventory tracking spreadsheets updated.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Updated and maintained company database to reflect current and accurate client records.
Certification
Human Skills for Managers Professional Certificate by LinkedIn Learning
Timeline
Client Relations Assistant/Receptionist
Eichelbaum Wardell Hansen Powell & Muñoz, P.C.
03.2021 - Current
Customer Service Lead
Cabela's
10.2020 - 03.2021
Customer Service Associate
Cabela's
07.2020 - 03.2021
Cashier & Manager
Firebrand BBQ
06.2017 - 08.2017
Bachelor's of General Studies - Business And Criminal Justice
Texas Woman's University
Post-Degree Certificate - Digital Marketing
Collin College
High School Diploma -
Trenton High School
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