Sarah Melberg

Perform necessary coordination and delegation of clinical and managerial activities for Assisted living residents as directed, in order to accomplish the objective of quality client care.

Works to create a supportive community environment in which patients/residents thrive. Ensures that quality care is provided to all patients/residents. Holds staff accountable to meet all mission, vision, and values of the company and follows corporate policies and procedures. Promotes a positive, team approach and a healthy work environment for staff.

Creates, reviews, and implements policies and procedures related to areas under direct control. Completes and assures required documentation and record keeping. Provides tours and explanation of services to potential patients/residents, families, and referrals. Maintains positive relationships with patients/residents, their families, staff and the community. Maintains privacy and confidentiality of all patients/residents, their records, and tenants' living environment. Handles patient/resident and staff grievances and documents on appropriate forms. Collaborates with various other department and external organizations.

Responsible for recruitment, retention, supervision, disciplinary action and termination of employees per corporate managerial structure. Assures the staffing coverage of the facility. Assures an adequate and compliant annual staff education plan. Understands and adheres to the corporate Vulnerable Adult and Abuse policy and Patient/Resident Bill of Rights. Demonstrates a sensitivity and aptitude for working with seniors. Demonstrates excellent leadership, judgement, and efficiently. Familiar with social and supportive services within the community. Willingness and ability to be on-call for emergency situations. Completes other duties as assigned.

Responsible to organize, teach, and supervise the training curriculum as directed. Will be responsible for meeting compliance requirements for stat regulations governing senior housing and the certification process. Responsible for directing and implementing total case management for all housing clients on a regular basis. Includes personal care management, medication administration, care planning, scheduling physicians visits, setting up appointments, and working with clients, families hone health services, county and state offices to assure client needs are met. Responsible to oversee and conduct specified training for clinical staff to meet regulatory requirements on an ongoing basis. Responsible for coordinating with nursing leadership to identify needs for additional staff educational topics through the performance improvement process. General knowledge of instructional and communication skill, and group dynamics is required.

• Assisted in planning, organizing and directing of services at Riverside Assisted LIving and Senior Apartments.
• Assisted in supervision, orientation, training, mentoring, coaching and direction of clinical staff.
• Assigned staff according to departmental needs and assigned coverage for staff absences.
• Conducted performance evaluations.
• Advocated for and strived to protect health, safety and rights of patient.
• Equipped patients with tools and knowledge needed for speedy and sustained recovery.
• Educated family members and caregivers on patient care instructions.
• Preserved and prepared reports and treatment records.
• Documented case notes daily and coordinated follow-up for seamless case management.
• Coordinated program referrals for community-based resources.
• Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
• Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
• Completed psychosocial evaluations and needs assessments.
• Provided skilled, timely and level-headed emergency response to critically-ill patients.
• Provided ongoing counseling to help patients deal with conditions and processes
• Participated in QAPI committee to discuss policies, propose revisions and implement changes.
• Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
• Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
• Investigated and resolved issues affecting society operations and patient care.
• Explained course of care and medications, including side effects to patients and caregivers in easy-to-understand terms.
• Assessed and evaluated mental health needs, working with multidisciplinary team to initiate, manage and modify individualized care plans.
• Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
• Strengthened training and nursing knowledge by taking part in continuing education programs and CEU workshops.
• Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
• Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.