Sarah Melgar
Homer Glen,IL
Summary
Accomplished professional with extensive experience in e-commerce and retail management, including a successful tenure at Banana Republic. Proven track record in strategic planning and operations management, enhancing customer retention through exceptional service. Skilled in staff training and development, driving team performance to exceed sales targets while ensuring regulatory compliance.
Overview
21
21
years of professional experience
Work History
Ecommerce Freelancer
Self Employed
Bolingbrook, IL
02.2021 - Current
- Managed customer service inquiries through multiple channels including email, chat, and phone.
- Optimized product listings on various e-commerce platforms for maximum visibility and engagement.
- Resolved technical issues related to website functionality or design elements.
- Trained new staff members on how to use the e-commerce system efficiently.
- Integrated third-party applications such as payment gateways and shipping services into existing systems.
- Managed online product listings and ensured accurate representation across multiple e-commerce platforms.
- Facilitated online customer service inquiries, resolving issues promptly to maintain customer satisfaction.
- Worked with vendors and supply distributors to negotiate bulk discounts.
General Manager
Banana Republic
Orland Park, IL
08.2011 - 08.2020
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Implemented operational strategies and effectively built customer and employee loyalty through Customer Email Capture and Banana Republic credit cards.
- Supported regulatory compliance by overseeing all audits to verify protocol adherence.
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Tracked and analyzed profitability and key metrics of Omni results to improve overall profitability and bring in new clientele.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Developed effective business plans to align strategic decisions with long-term objectives.
- Implemented innovative programs, including rewards and recognition program to increase employee loyalty and reduce turnover.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
Assistant Manager
Ann Taylor Loft
Chicago, IL
08.2006 - 08.2011
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.Trained team members in successful strategies to meet operational and sales targets.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Assistant Manager
Express Inc.
Lombard, IL
03.2004 - 08.2006
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Coached team on effective upselling and cross-selling methods.
Education
Associate of Arts -
Joliet Junior College
Joliet, IL4 2003
Skills
- Coaching and mentoring
- Scheduling
- Regulatory compliance
- Staff training and development
- Inventory management
- Strategic planning
- Budget development
- Operations management
- Customer retention
- Customer relationship management
- Team collaboration
Timeline
Ecommerce Freelancer
Self Employed
02.2021 - Current
General Manager
Banana Republic
08.2011 - 08.2020
Assistant Manager
Ann Taylor Loft
08.2006 - 08.2011
Assistant Manager
Express Inc.
03.2004 - 08.2006
Associate of Arts -
Joliet Junior College
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