SARAH MENDOZA
Beaumont,CA
Summary
Accomplished professional with over 10 years of Customer service experience. Optimistic Food and Beverage Attendant with a proven track record of upholding high standards of service and hospitality. Skilled in effective communication and multitasking, ensuring seamless operations in fast-paced environments. Recognized for resolving customer complaints professionally and maintaining exceptional table settings. A reliable team player with a strong work ethic and adaptability under pressure.
Overview
17
17
years of professional experience
Work History
Lead Food and Beverage Attendant
Serrano Vista Cafe
08.2025 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
- Trained new team members on cafe procedures and service standards.
- Resolved customer complaints promptly, maintaining a positive dining experience.
- Greeted and seated guests to provide friendly and welcoming experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
Food and Beverage Attendant
Yaamava Serrano Vista Cafe
07.2024 - 08.2025
- Upholds the Tribes values by consistently providing genuine hospitality for a Best in-class experience.
- Applied excellent communication skills when interacting with customers and coworkers alike.
- Restocked food and beverage items throughout the shift.
- Resourcefully solved customer complaints in a professional manner by offering solutions or alternatives.
- Demonstrated skillful multitasking abilities while managing multiple tasks simultaneously within tight deadlines.
- Developed knowledge of food and beverage products and services through Forbes training.
- Displayed strong organizational skills when preparing tables for guests prior to their arrival.
- Efficiently cleared dishes and utensils from tables after customers have finished meals.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Greeted and seated customers.
Subcontractor Customer Service
Rapstine Red Barn
03.2023 - 02.2024
- Analyzed key performance indicators to identify effective strategies
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes
- Oversaw quality control to identify inconsistencies
- Provide customers with amazing customer service with a smile
- Open/ close Pos system
- Clean, organize and make sure walkways are clear for customers
Full Time Student/student Worker
Mt San Jacinto College
08.2022 - 03.2023
- Worked in the cafe as a cook
- Managing money and the POS system
- Taking order and handing out orders accordingly
- Making sure customer feels welcome and are greeted upon walking inside
- Cleaning soda machine and counter tops, grills etc
- Checking food temperatures
- Straightened chairs, swept debris and cleaned tables to maintain clean and organized work area
- Coordinated with other staff members for successful implementation of special projects undertaken by the university
- Utilized campus systems to schedule rooms and meetings
House Cleaner
Yati Malnar
05.2018 - 10.2020
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash
- Supplied extra towels and toiletries when requested to optimize guest comfort
- Adhered to daily cleaning schedules and updated as needed based on demand
- Disinfected telephones, light switches and other frequently touched objects
- Used cleaning chemicals following proper guidelines
- Cleaned building floors by sweeping, mopping and scrubbing
- Checked inventory for required supplies and made lists for needed cleaning products
- Vacuumed floors and dusted furniture to maintain organized, professional appearance
- Employed deep-cleaning techniques for areas in need of additional sanitation
- Ensured that all health standards were met during cleaning operations
- Sanitized and cleaned sinks, mirrors, toilets and showers
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow
- Cleaned bathrooms, including toilets, tubs, showers and sinks
Shift Manager
McDonald's
01.2009 - 06.2015
- Reviewed financial statements to meet targets during shift
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines
- Communicated with other shift managers to facilitate continuum of customer service
- Delegated tasks to multiple employees while maintaining efficient workplace
- Responded quickly and effectively to emergency situations as they arose
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures
- Enhanced operations and boosted productivity through employee training, coaching and assignments
- Coached employees on interactions with customers to drive exceptional service
- Coordinated shift workers for inventory receiving, auditing and restocking
- Taught staff upselling techniques to meet revenue targets
Education
Business management
Cal State San Bernardino University
San Bernardino, CA01.2027
Associate of Business Administration - Business Management
Mt San Jacinto College
San Jacinto, CA06.2024
Skills
- Customer service excellence
- Team player
- Hard worker
- Motivated
- On time
- Forbes Focused
- Adaptability under pressure
- Table setting proficiency
- Allergy awareness
- Reliable
Timeline
Lead Food and Beverage Attendant
Serrano Vista Cafe
08.2025 - Current
Food and Beverage Attendant
Yaamava Serrano Vista Cafe
07.2024 - 08.2025
Subcontractor Customer Service
Rapstine Red Barn
03.2023 - 02.2024
Full Time Student/student Worker
Mt San Jacinto College
08.2022 - 03.2023
House Cleaner
Yati Malnar
05.2018 - 10.2020
Shift Manager
McDonald's
01.2009 - 06.2015
Business management
Cal State San Bernardino University
Associate of Business Administration - Business Management
Mt San Jacinto College