Daniel Taylor
Dallas,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patrol Officer
United Protective Services
05.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Prepared detailed reports documenting daily patrols, incidents encountered, and actions taken during shifts.
Business Development Specialist
WinChoice USA
12.2023 - 04.2024
- Expanded client base by identifying and targeting new business opportunities through market research and analysis.
- Established long-term partnerships with key stakeholders, fostering trust and collaboration for mutual success.
- Consulted with businesses to supply accurate product and service information.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Inside Sales Representative
DTLR, Inc
07.2023 - 03.2024
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
Case Manager Workforce Development
Equus Workforce Solutions
05.2022 - 05.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Customer Experience Specialist
Lehman Consulting and Recruiting
06.2021 - 09.2022
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in timely manner.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.
- Participated in cross-functional teams to address complex problems, improving overall customer experience strategy.
Customer Service Representative Specialist
Lowe's Home Improvement
09.2018 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company''s products and services, ensuring received best possible experience.
- Utilized effective time management techniques to prioritize tasks effectively and meet strict deadlines.
- Collaborated with cross-functional teams to address complex customer needs and provide comprehensive solutions.
Customer Service Collections Representative
Genpact
06.2019 - 10.2020
- Exceeded performance goals for successfully resolved cases by employing persuasive negotiation tactics when contacting delinquent customers.
- Ensured accurate record-keeping through diligent documentation efforts while remaining compliant with relevant laws governing debt collection activities.
- Established relationships with customers to encourage payment of delinquent accounts.
- Researched billing errors and discrepancies to initiate corrective action.
- Assisted in training new team members on company policies, procedures, and collections software tools.
Customer Service Representative
LOVELIES HOME ESSENTIALS
06.2013 - 05.2016
- Received merchandise, set up displays, organized backroom spaces, reported price changes
Education
Bachelor's Degree in Psychology - Psychology
Huston Tillotson University
Austin, TX05.2020
High school diploma -
South Oak Cliff High School
Dallas, TX05.2016
Customer Care Program -
Generation
Dallas, TX07.2019
Skills
- Teamwork and Collaboration
- Critical Thinking
- Time Management
- Effective Communication
- Microsoft Office
- Escalation Handling
- Customer Service
- Problem-solving abilities
- Organization and Multitasking
- Case Management
Certification
- Customer Service Certification
- Certified Case Manager
- CPR Certification
Timeline
Patrol Officer
United Protective Services
05.2024 - Current
Business Development Specialist
WinChoice USA
12.2023 - 04.2024
Inside Sales Representative
DTLR, Inc
07.2023 - 03.2024
Case Manager Workforce Development
Equus Workforce Solutions
05.2022 - 05.2023
Customer Experience Specialist
Lehman Consulting and Recruiting
06.2021 - 09.2022
Customer Service Collections Representative
Genpact
06.2019 - 10.2020
Customer Service Representative Specialist
Lowe's Home Improvement
09.2018 - 08.2022
Customer Service Representative
LOVELIES HOME ESSENTIALS
06.2013 - 05.2016
Bachelor's Degree in Psychology - Psychology
Huston Tillotson University
High school diploma -
South Oak Cliff High School
Customer Care Program -
Generation
- Customer Service Certification
- Certified Case Manager
- CPR Certification
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