Sarah Meraz
Montebello,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Digital Artist
Freelance
05.2019 - Current
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
- Streamlined design processes for increased efficiency and faster project turnaround times.
- Created digital image files for use in digital and traditional printing methods.
- Met with customers to present mockups and collect information for adjustments.
- Designed creative digital displays used in online advertising for local businesses.
- Worked with clients to gather and define requirements, establish scopes, and manage project milestones.
Valet Runner
NBC Universal Studios Hollywood
03.2023 - 12.2023
- Reduced wait times with quick and attentive service during peak hours.
- Collaborated with team members to ensure smooth operations during large events or busy periods.
- Managed keys securely, maintaining guest privacy and trust while reducing the risk of loss or theft.
- Consistently received positive feedback from customers for outstanding service, contributing to the company''s reputation for excellence.
- Determined customer needs by asking relevant questions and listening actively to responses.
Super Nintendo World Ride- Data Entry
NBC Universal Studios Hollywood
04.2023 - 08.2023
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Medical Assistant
Whole Family Health
03.2022 - 08.2022
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Store Manager
Smokin Deals Custom Glass And More
11.2019 - 10.2021
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Education
No Degree - Fine Arts
Humboldt State University
Arcata, CACertificate - Automotive Mechanics-Brakes
Abram Friedman Occupational Center
Los Angeles, CA04.2023
Skills
- Time Management
- Conflict Resolution
- Microsoft Excel
- Appointment Scheduling
- Call Management
- Document Control
- Filing and Data Archiving
- Maintains Confidentiality
- Professional and Mature
- Positive attitude
- Adaptability
- Multitasking and Organization
- Data Accuracy
- Customer Relationship Management
- Account Updating
Timeline
Super Nintendo World Ride- Data Entry
NBC Universal Studios Hollywood
04.2023 - 08.2023
Valet Runner
NBC Universal Studios Hollywood
03.2023 - 12.2023
Medical Assistant
Whole Family Health
03.2022 - 08.2022
Store Manager
Smokin Deals Custom Glass And More
11.2019 - 10.2021
Digital Artist
Freelance
05.2019 - Current
No Degree - Fine Arts
Humboldt State University
Certificate - Automotive Mechanics-Brakes
Abram Friedman Occupational Center
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