Sarah Meraz
Carencro,LA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Office Manager
Meraz Contractors LLC
02.2018 - 10.2021
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Field Office Assistant
Hansen-Rice Inc.
06.2013 - 08.2015
- Served as a liaison between field staff and management, addressing concerns promptly and professionally.
- Managed correspondence effectively, ensuring that incoming mail was directed appropriately within the organization.
- Contributed to a positive work environment by maintaining professional relationships with colleagues from diverse backgrounds.
- Improved data accuracy by conducting regular audits of internal databases and spreadsheets.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Created and maintained detailed records of all office activities.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Worked long days outside despite adverse weather, completing projects with caution and attention to meticulous data collection.
- Input data into spreadsheets and databases.
- Assisted with onboarding of new employees.
- Informed and supported business leaders through consistent communication and administrative support duties.
Customer Service Representative
West Corporations
03.2010 - 04.2012
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Customer Service Representative
Cingular Wireless/ AT&T
01.2004 - 09.2005
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Education
No Degree - Medical Assistant
Remington College
Lafayette, LAHigh School Diploma -
Treasure Lake High School
Indiahoma, OK05-1993
Associate of Applied Science - Information Technology
Full Sail University
Winter Park, FL10-2024
Bachelor of Science - Cyber Security
Full Sail University
Winter Park, FL11-2025
Skills
- Customer Service
- Software Updates
- Security Protocols
- Remote Support
- Microsoft Outlook
- TCP/IP
- Ticket support system management
- Excellent multi-tasking ability
- Clear oral/written communication
- IT Troubleshooting
- Information Security
- Problem-solving skills
- End-user support
- IT risk management
- Device configuration
Timeline
Office Manager
Meraz Contractors LLC
02.2018 - 10.2021
Field Office Assistant
Hansen-Rice Inc.
06.2013 - 08.2015
Customer Service Representative
West Corporations
03.2010 - 04.2012
Customer Service Representative
Cingular Wireless/ AT&T
01.2004 - 09.2005
No Degree - Medical Assistant
Remington College
High School Diploma -
Treasure Lake High School
Associate of Applied Science - Information Technology
Full Sail University
Bachelor of Science - Cyber Security
Full Sail University
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