Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sarah M Howard

Cape May,NJ

Summary

Experienced professional with a proven track record in management, leadership, and communication. Recognized for meticulous problem-solving and strategic planning skills. Eager to maintain efficiency and organization in both in-house and outreach phlebotomy services.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Phlebotomy Supervisor

Cooper University Healthcare
10.2022 - Current
  • Manages the daily work flow of our outreach program which consists of 50 nursing homes.
  • Coordinates with multiple hospital comities to ensure a positive patient experiences.
  • Works closely with our IT department to ensure out EMR and LIS are working properly.
  • Manages the daily workflow and communication between our laboratory and our secondary lab (quest diagnostics) ensuring the correct tests are being send and resulted.
  • Collaborated with laboratory personnel to streamline processes and improve turnaround times for test results.
  • Promoted a positive work culture by fostering open communication among team members and encouraging collaboration between departments.
  • Managed effective schedules to cover all department needs.
  • Developed comprehensive training programs for new hires, ensuring they were equipped with necessary skills to succeed in their roles.
  • Supervised employees at multiple sites and reporting locations to maintain consistent practices across company.
  • Interviewed and hired phlebotomists.
  • Performed tasks as member of line staff to reduce wait time.
  • Conducted regular audits to verify compliance with regulatory requirements and maintain accreditation status for the phlebotomy department.
  • Assisted in recruiting efforts to attract top talent for the phlebotomy department, resulting in a strong team of skilled professionals.
  • Handled escalated patient concerns or complaints, resolving issues professionally while maintaining patient satisfaction.

Phlebotomy Coordinator

CRMC
06.2021 - 10.2022
  • Assists in the management of inhouse phlebotomy teams.
  • Coordinates the overall function of the phlebotomy team.
  • Scheduling both inhouse and outreach phlebotomy for the first, second, and third shifts.
  • New phlebotomist orientations, and continuing education of new and seasoned phlebotomists.
  • A direct contact for outreach phlebotomists out in the field, as well as a direct contact for any of our outreach clients.
  • Working with on the tablet project with LOS, meditech, and the orchard team.

Phlebotomist

CRMC
06.2011 - 06.2021
  • Performed blood collection via venipuncture and heel/ capillary sticks on all age groups.
  • Was part of the outreach (mobile) phlebotomy team.
  • Properly identified patients and their blood samples with first, last name, and date of birth.
  • Explained the proper collection process to patients needing blood work, urine, and stool samples.
  • Central processing; relabeling specimens and answering the pneumatic tube system.
  • Checking script to orders for outpatient labs and then placing them on the proper instrument.

Client Service Representative

CRMC
04.2013 - 06.2017
  • Organization of order for our outreach facilities.
  • Took phone calls from physician offices, patients, and outreach clients.
  • Dispatched phlebotomists both inhouse and out in the field.
  • Faxing and filing paper as it pertained to the different locations.
  • Scanned results and reports into the EMR system.
  • Pulled results as requested for patients and physician offices.

Phlebotomist

CRMC
06.2011 - 06.2021
  • Performed blood collection via venipuncture and heel/ capillary sticks on all age groups.
  • Was part of the outreach (mobile) phlebotomy team.
  • Properly identified patients and their blood samples with first, last name, and date of birth.
  • Explained the proper collection process to patients needing blood work, urine, and stool samples.
  • Central processing; relabeling specimens and answering the pneumatic tube system.
  • Checking script to orders for outpatient labs and then placing them on the proper instrument.

Education

Associate in Applied Science - Business Administration

Atlantic Cape Community College
Mays Landing, NJ
05.2018

Masters of Business Administration - Healthcare Administration

Southern New Hampshire University
Manchester, NH
08-2026

Bachelor of Science - Business Administration- Healthcare Administration

Southern New Hampshire University
Manchester, NH
09.2022

Skills

  • Leadership
  • Critical Thinking
  • Decision Making
  • Customer Service
  • Computer Proficiency (word, excel, PowerPoint, power BI, EMR, LIS)
  • Organization
  • Scheduling
  • Communication
  • Problem Solving
  • Teamwork
  • Phlebotomy
  • Data Entry

Accomplishments

  • Supervised team of 56 staff members.
  • Successfully implemented foreign label project.
  • Assisted in the build of new EMR/LIS system.


Certification

  • Critical Thinking
  • Leading vs. Managing
  • Leadership Development
  • Inbound Marketing
  • Time Management tips for time crunched professionals
  • Microsoft PowerBI - Use Power Query to Transform Your Data
  • Microsoft PowerBI - Go beyond Pivot Tables with Power Point
  • NHA Phlebotomy


Timeline

Phlebotomy Supervisor

Cooper University Healthcare
10.2022 - Current

Phlebotomy Coordinator

CRMC
06.2021 - 10.2022

Client Service Representative

CRMC
04.2013 - 06.2017

Phlebotomist

CRMC
06.2011 - 06.2021

Phlebotomist

CRMC
06.2011 - 06.2021

Associate in Applied Science - Business Administration

Atlantic Cape Community College

Masters of Business Administration - Healthcare Administration

Southern New Hampshire University

Bachelor of Science - Business Administration- Healthcare Administration

Southern New Hampshire University

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Sarah M Howard