Sarah Micheler
Elmira Heights,NY
Summary
Experienced with therapeutic interventions and patient care in mental health settings. Utilizes effective communication techniques to engage with patients and provide support. Knowledge of crisis management and therapeutic strategies to maintain patient stability and well-being.
Compassionate Supervisor with strong dedication to helping individuals in need of mental health support. Skilled in providing patient-centered care and evidence-based interventions. Possesses deep understanding of mental health and behavioral sciences with ability to utilize knowledge to assist individuals in managing mental health challenges.
Overview
20
20
years of professional experience
Work History
Mental Health Worker
Allied Services Inc
06.2023 - Current
- Provided direct support to clients in daily living activities and personal care
- Monitored client progress, documenting behavioral changes and reporting to healthcare teams.
- Led initiatives to improve patient communication, resulting in enhanced trust and relationship-building.
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
- Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
- Documented client progress in confidential files.
- Developed rapport with patients by actively listening and demonstrating empathy during one-on-one sessions, fostering trust and open communication.
- Maintained detailed records of patient interactions, supporting accurate diagnoses and continuity of care.
- Provided clients with recommendations to community resources.
- Contributed to the development of a safe and therapeutic milieu by enforcing policies and procedures in accordance with regulatory guidelines.
- Fostered safe and supportive living environment, conducting regular safety checks and updates.
- Supported patients' recovery journey, monitoring medication adherence and side effects.
- Reduced instances of aggressive behavior in patients by implementing non-confrontational communication techniques.
Medication Technician
CARS
11.2022 - Current
- Administer medications accurately according to established protocols and guidelines.
- Monitor patients for adverse reactions and report observations to healthcare professionals.
- Maintain accurate medication records and documentation in compliance with regulatory standards.
- Assist in training new staff on medication administration procedures and safety protocols.
- Collaborate with healthcare team to ensure effective patient care and medication management.
- Conduct inventory management of medications, ensuring adequate stock levels are maintained.
- Monitored medication storage area to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
- Reordered medication to maintain adequate supply.
- Reviewed patient progress to document effects of any prescribed medication.
- Expedited the medication pass process without compromising accuracy through effective time management techniques.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Reduced medication errors by implementing a double-check system before administering medications to patients.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Improved medication administration accuracy by meticulously following physician orders and verifying patient information.
- Supported patients'' adherence to treatment plans by providing clear instructions, answering questions, and addressing concerns.
- Administered psychotropic medications and anxiety education to patients to provide mental health care.
- Assisted in training new Medication Technicians on best practices and company policies, fostering a culture of continuous learning.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Ensured proper disposal of expired or unused medications according to state regulations and facility procedures, maintaining a safe work environment.
- Developed strong relationships with pharmacy personnel, streamlining communication regarding medication orders and adjustments as needed.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Streamlined medication storage and inventory processes, ensuring timely reordering and minimizing waste.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
- Demonstrated exceptional attention to detail when preparing medication dosages, leading to increased patient satisfaction scores.
Residential Supervisor
Able2
03.2006 - 06.2024
- Supervised daily operations to ensure compliance with care standards and policies.
- Coordinated staff schedules and managed resource allocation across residential units.
- Trained and mentored new employees on best practices in resident care and safety protocols.
- Developed individualized care plans by collaborating with multidisciplinary teams for optimal resident outcomes.
- Conducted regular performance evaluations, providing constructive feedback to promote staff development.
- Maintained accurate documentation of incidents, ensuring adherence to regulatory requirements and internal policies.
- Facilitated communication between residents, families, and staff to address concerns and improve community relations.
- Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
- Handled conflict resolution among residents promptly and professionally, promoting a harmonious living environment for all parties involved.
- Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
- Coordinated all staffing schedules and made sure that each shift had adequate coverage.
- Managed daily operations of the residential facility to ensure a safe, clean, and comfortable living environment for residents.
- Scheduled fun social and recreational activities for residents.
- Managed budgets effectively, ensuring adequate allocation of resources for staffing, maintenance, and programming needs while maintaining fiscal responsibility.
- Streamlined administrative processes by instituting efficient recordkeeping systems and protocols for improved organization and accessibility.
- Maintained accurate records of resident progress, incidents, and other relevant information in compliance with regulatory requirements.
- Organized recreational activities for residents that promoted socialization, physical activity, and overall well-being within the community setting.
- Improved resident satisfaction by consistently providing exceptional care and addressing individual needs.
- Served as a key liaison between the residential facility and regulatory agencies during inspections or audits, demonstrating full compliance with established standards.
- Promoted positive relations between residents and staff.
- Supported personal needs of residents dealing with diverse conditions.
- Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
- Provided crisis management and intervention during emergency situations.
Education
Associate of Science - Accounting
EBI
Elmira, NY03.2020
Skills
- Crisis intervention
- Medication administration
- Patient monitoring
- Behavioral documentation
- Rapport building
- Compliance with regulations
- Safety protocols
- Staff training and mentoring
- Conflict resolution strategies
- Documentation accuracy
- Inventory management
- Emergency response procedures
- Performance evaluations
- Patient support
- Conflict de-escalation
- ADL assistance
- Confidential records
- Patient advocacy
- Empathy development
- Progress monitoring
- Developing relationships
- Client support
- Suicide prevention
- Therapeutic relationship-building
- Nonviolent crisis intervention
- Electronic medical record software
- Heartsaver CPR AED (CPR AED)
- Multitasking capacity
- Time management
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Mental Health Worker
Allied Services Inc
06.2023 - Current
Medication Technician
CARS
11.2022 - Current
Residential Supervisor
Able2
03.2006 - 06.2024
Associate of Science - Accounting
EBI