Sarah Michelle Nelson
Salt Lake City
Summary
Customer-focused professional with strong communication skills and a commitment to exceptional service. Demonstrated ability to resolve issues with empathy while ensuring safety and preserving organizational standards. Experience working with diverse populations, enhancing visitor experiences, and delivering impactful support in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Curatorial Intern
Wordsworth Grasmere Museum
Cumbria
09.2023 - 12.2024
- Provided welcoming, service-oriented support during museum tours and family and children’s events, enhancing visitor experience for diverse groups.
- Catalogued a large collection of rare books, carefully following protocols to ensure the safety and preservation of delicate and highly valuable items in the museum's collection.
- Designed a public-facing museum display, requiring creative presentation skills and strong attention to detail.
- Served as editor of the semi-annual newsletter, demonstrating strong written communication and deadline management.
Soccer Coach
Coerver Mountain West Soccer Camps
06.2022 - 08.2023
- Provided individualized instruction to children ages 4–16, ensuring a safe and positive learning environment.
- Communicated clearly with parents and staff, adapting coaching style to meet varying needs and abilities.
- Assisted in managing daily operations, demonstrating reliability, teamwork, and leadership.
Project Manager
Project Solar
04.2021 - 11.2021
- Delivered comprehensive customer service from purchase to installation of rooftop solar energy systems, communicating clearly and resolving customer concerns.
- Established and nurtured partnerships with solar installers across multiple states to extend service reach.
- Designed and implemented process improvements that enhanced efficiency and reduced delays.
- Trained new employees on best practices to ensure adherence to company standards.
COVID-19 Testing Communications Specialist
Utah Health and Economic Recovery Outreach Project
University of Utah
04.2020 - 04.2021
- Communicated clearly with participants during high-stress public health operations, ensuring understanding of procedures and safety protocols in a fast-paced environment.
- Collected bio samples, operated medical equipment, and maintained accurate data records with strict attention to detail.
- Recruited participants and provided welcoming, service-oriented support during testing.
Humanitarian Volunteer
Cebu, Philippines
08.2018 - 02.2020
- Led relief efforts and assisted in managing a temporary homeless shelter after natural disasters, providing essential support to affected individuals.
- Built strong relationships with local communities through service and cultural engagement.
- Achieved fluency in the Cebuano language and conversational proficiency in Tagalog and Hiligaynon, demonstrating adaptability and facilitating effective cross-cultural communication.
Receptionist
Dean’s Office, David Eccles School of Business, University of Utah
09.2017 - 07.2018
- Greeted visitors, answered calls, and provided accurate information, enhancing the professional image of the Dean’s Office.
- Strengthened donor relationships through positive, personalized interactions.
- Maintained organized administrative workflows.
Education
Bachelor of Arts - English
Brigham Young University
Provo, UT12-2024
Skills
- Customer service excellence
- Strong organizational skills
- Strong administrative skills
- Conflict resolution
- Safety awareness
- Strong initiative
- Confident public speaking
- Strong leadership and instructional skills
- Team collaboration
- Independent decision-making
- Research
- Reporting
- Data accuracy
- Social media marketing
- Proficient in Microsoft Office
- Proficient in Google Suite
Leadership Experience
President, BYU Divine Comedy Performing Group, 09/2021 - 08/2023
- Led meetings, organized performances, and managed finances for a premier university performing group.
- Oversaw social media platforms with 40,000+ YouTube subscribers and 500,000+ TikTok views, demonstrating strong communication and marketing skills.
- Performed for large audiences, strengthening public speaking, memorization, and poise under pressure.
- Taught at Brigham Young University's sketch comedy summer camp for high school students, refining presentation and instructional skills.
Timeline
Curatorial Intern
Wordsworth Grasmere Museum
09.2023 - 12.2024
Soccer Coach
Coerver Mountain West Soccer Camps
06.2022 - 08.2023
Project Manager
Project Solar
04.2021 - 11.2021
COVID-19 Testing Communications Specialist
Utah Health and Economic Recovery Outreach Project
04.2020 - 04.2021
Humanitarian Volunteer
Cebu, Philippines
08.2018 - 02.2020
Receptionist
Dean’s Office, David Eccles School of Business, University of Utah
09.2017 - 07.2018
Bachelor of Arts - English
Brigham Young University