Sarah Brown
Denver,CO
Summary
I am a motivated hospitality worker with an engaging personality and flexible approach. I pride myself on being upbeat and friendly whilst still task, sales and efficiency oriented. I utilize my adaptability, professionalism and interpersonal skills to achieve providing guests with excellent customer service and creating a memorable dining experience. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. I maintain focus and a positive attitude in stressful and high-volume environments all while providing high-quality service to guests. I am hard-working, detail-oriented and highly passionate in regards to upholding customer service quality and experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Patient Engagement Specialist
Landmark Recovery
06.2023 - Current
- Enhanced patient satisfaction by implementing effective engagement strategies and personalized care plans.
- Streamlined communication between patients, caregivers, and medical staff for improved care coordination.
- Collaborated with interdisciplinary teams to develop comprehensive patient-centered care plans.
- Identified gaps in patient engagement and devised innovative solutions to address identified issues.
- Trained and mentored new Patient Engagement Specialists, fostering a team-oriented work environment.
- Conducted regular assessments of patient needs and preferences to tailor engagement efforts accordingly.
- Facilitated educational workshops for patients, enhancing their understanding of available resources and treatment options.
Server/Bartender
Old Oak Tavern
03.2021 - 04.2023
- Ensured optimal guest experience by greeting, seating, and serving customers promptly and with a friendly and positive attitude.
- Promptly and tactfully handled any conflict by facilitating resolution.
- Fostered repeat business by building rapport and showing keen knowledge of menu and drinks.
- Took initiative in various management tasks such as training new employees, overseeing opening and closing tasks, organizing with local brewers, placing orders with food and alcohol distributors, and resolving customer inquiries and complaints.
- Complied with proper food, hygiene and alcohol safety and regulations including responsible serving guidelines for alcohol.
- Collaborated with back and front of the house in an efficient and tactful demeanor in an often busy and high stress environment with arrangements seating up to over 90 customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Barista Shift Supervisor
Kent Coffee And Chocolate
02.2017 - 03.2021
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Cooked and served an array of breakfast and lunch options, prioritizing sanitation and food regulations.
- Maintained current and comprehensive knowledge of store promotions and products and consistently met up sell goals by highlighting this knowledge.
- Applied effective sales plans, increasing daily total sales by around 15%.
- Managed daily and weekly product orders, organized with local sellers, and oversaw processing of new products to sales floor.
- Handled complaint resolution and worked with staff to increase customer satisfaction.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Opened and closed store regularly, handled card and cash transactions, and was responsible for balancing daily register.
Estate Manager/House Keeper
Self-employeed
07.2014 - 09.2020
- Begun my own cleaning business in which I met and worked with clients from diverse walks of life- navigating situations such language barriers and cultural considerations.
- Frequently helped clients suffering from mental illness leading to hoarding, OCD, and addiction to clean and maintain a safe and functional living space.
- Worked closely with clients and handled distinctive personal needs.
- Eventually began managing estates such as Air BnBs and rentals where I organized various property and client services and managed property staff.
- Managed up to 6 different properties.
- Introduced clients to facilities, and oversaw client questions, concerns and needs.
- Worked well with property owners and clients to provide highest level of customer satisfaction.
- Largely relied on proper and effective interpersonal communication skills to resolve conflicts, define personal interests and needs, and meet said needs.
Sales Associate/Food Preparation Worker
Cornwall Country Market
01.2014 - 09.2015
- Used interpersonal skills as a cashier in order to direct customer in the sale of coffee, food, local goods and other products.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Operated various kitchen machinery in the prepping and making of food using proper safety precautions and sanitary measures.
- Cleaned and sanitized workstations, counters, tables, products and other areas.
- Collected payments and balanced currency, coin and checks in the cash drawer at the end of each shift whilst calculating daily transactions.
Server
Kent Pizza Garden
02.2011 - 12.2011
- Collaborated with servers and kitchen staff to ensure needs of an average of 150+ customers a shift were met accordingly.
- Supported staff members through both front and back of the house operations while exceeding guest expectations with high-quality service.
- Maintained clean serving areas of 40-table dining establishment.
- Waited and served on customers prioritizing efficiency, accuracy, friendliness and knowledge on product.
- Contributed to the restaurant's positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH05.2022
Skills
- Adaptability and Flexibility
- Customer Service
- Guest Engagement
- Guest Relations Management
- Food Sales and Promotion
- Problem Solving
- Effective communication
- Time management
Certification
- CPR/First Aid/AED Certified
Timeline
Lead Patient Engagement Specialist
Landmark Recovery
06.2023 - Current
Server/Bartender
Old Oak Tavern
03.2021 - 04.2023
Barista Shift Supervisor
Kent Coffee And Chocolate
02.2017 - 03.2021
Estate Manager/House Keeper
Self-employeed
07.2014 - 09.2020
Sales Associate/Food Preparation Worker
Cornwall Country Market
01.2014 - 09.2015
Server
Kent Pizza Garden
02.2011 - 12.2011
Bachelor of Arts - Psychology
Southern New Hampshire University
Similar Profiles
Daneigh WhitesideDaneigh Whiteside
Charge RN at Landmark RecoveryCharge RN at Landmark Recovery
ERIN NEWELLERIN NEWELL
Clinical Liaison at Landmark RecoveryClinical Liaison at Landmark Recovery
Daniel BrunetDaniel Brunet
Patient Engagement Specialist at Landmark RecoveryPatient Engagement Specialist at Landmark Recovery
DARICELL PAIGE-MAPLESDARICELL PAIGE-MAPLES
Substance Abuse Charge Nurse at Landmark RecoverySubstance Abuse Charge Nurse at Landmark Recovery
Kate SmithKate Smith
Substitute Teacher Grades 6-12 at Kent Denver SchoolSubstitute Teacher Grades 6-12 at Kent Denver School