Sarah Milewski
Team Leader
Waukesha,WI
Summary
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
21
21
years of professional experience
Work History
General Manager
Dogtopia
10.2017 - 11.2023
- Experienced working front desk with clients, performing spa treatments, and engaging with pups in play groups.
- Cultivated strong relationships with pet parents, vendors, and partners to ensure long-term success and loyalty.
- Delivered exceptional customer service to every pet parent by leveraging extensive knowledge of their pups and provided personalized updates on how their pups day was with us.
- Always providing a warm and welcoming experience for our pets and pet parents.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Customer Service Representative
KOHL'S
11.2015 - 09.2016
- Manage the customer service desk, positively interacting with customers regarding sales, returns, credits, post-sales adjustments and handle any unforeseen problems independently
- Responsible for training new hires for customer service responsibilities
Sales Associate
WEST BUSINESS SERVICES (IAMS)
09.2009 - 04.2010
- Maintained and gained new business with Veterinary Clinics nationwide for our client Iams
- Was responsible for providing knowledge of and selling Iams Veterinary Formulas
Owner/Operator, Menomonee Valley Location
CENTRAL BARK DOGGY DAY CARE
07.2005 - 12.2008
- Opened one of Central Bark's first franchises
- Worked closely, developing relationships with pet parents, employees, and daycare and boarding dogs
- Worked with making sure play groups were safe and fun!
- Responsible for all of HR responsibilities and monthly reporting
- Monitored inventory and sales
Manager, Downtown Location
CENTRAL BARK DOGGY DAY CARE
08.2002 - 05.2005
- Responsible for overseeing daily operations and supervision of employees at Downtown location of Central Bark
- Established and developed a successful business, responsible for day-to-day operations and employee supervision and training
Education
General Studies
University of Wisconsin
Waukesha, WIBusiness Management
Alverno College
Milwaukee, WIBusiness Management
Milwaukee Area Technical College
Milwaukee, WIGraduated High School -
St. Joan Antida
Milwaukee, WI06.1994
Skills
- Always bring a positive, highly motivated energy
- Go above and beyond to provide amazing customer service
- Develop great client relations - the foundation of a successful business
- Efficient multi-tasker
- Fantastic customer relationship development
- Sales and marketing
- Time management abilities
- Closing deals
- Very proficient computer skills
Timeline
General Manager
Dogtopia
10.2017 - 11.2023
Customer Service Representative
KOHL'S
11.2015 - 09.2016
Sales Associate
WEST BUSINESS SERVICES (IAMS)
09.2009 - 04.2010
Owner/Operator, Menomonee Valley Location
CENTRAL BARK DOGGY DAY CARE
07.2005 - 12.2008
Manager, Downtown Location
CENTRAL BARK DOGGY DAY CARE
08.2002 - 05.2005
Graduated High School -
St. Joan Antida
General Studies
University of Wisconsin
Business Management
Alverno College
Business Management
Milwaukee Area Technical College
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