SARAH MILLER
Erie,PA
Summary
Organized and dependable professional with experience in customer service, team leadership, training, and human resources, now bringing that people-focused experience to a Certified Nursing Assistant role. Known for managing multiple priorities, maintaining a positive attitude, and supporting team goals.
Overview
16
16
years of professional experience
Work History
Certified Nursing Assistant (CNA)
Manchester Commons
Erie, PA
03.2025 - Current
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Supported patients in activities of daily living including bathing, grooming, and dressing to enhance comfort and well-being.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Bartender
Haggerty's
Erie, PA
04.2021 - 08.2026
- Executed opening and closing duties, managed cash drawers, conducted inventory, and generated sales reports to ensure smooth operations.
- Implemented alcohol-awareness procedures while delivering attentive customer service to foster a welcoming atmosphere.
- Fostered a welcoming atmosphere through effective communication and positive interactions with customers.
- Executed opening and closing procedures at the start and end of each shift., prepare cash drawers, take inventory, and print sales reports.
Bartender
Rack And Roll
Erie, PA
04.2011 - 08.2026
- Serve customers efficiently in a high-volume setting, including serving 75+ drinks per hour.
- Ensured customer safety through strict adherence to state regulations for alcoholic beverage service.
- Leveraged social media marketing to increase patronage and engage with customers.
Supervisor
Best Buy
Erie, PA
06.2018 - 07.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance, coached and trained to improve weak areas.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Resolved customer complaints through effective communication and problem-solving, adjusting policies to meet changing needs.
- Ensured compliance with labor laws and handled Human Resources and employee relations at the location.
- Streamlined HR processes, coordinated new hire orientations, and provided onboarding and training for all new employees.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.
Personnel Manager
Walmart
Erie, PA
01.2012 - 12.2014
- Tracked vacancies and initiated recruitment processes to identify qualified candidates.
- Streamlined HR efficiencies, Facilitated new hire orientations to ensure a smooth onboarding experience. provided onboarding and training for all new employees.
- Directed onboarding and training for over 50 new employees each year. keeping company operations smooth and production efficient with skilled candidates.
- Collaborated with managers to ensure compliance with organizational policies, clarifying information and recommending necessary changes.
- Adhered to federal and state guidelines and managed payroll and benefits for over 300 employees.
- Managed payroll and benefits for over 300 employees, resolving financial discrepancies through effective program management.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Tracked and reported workers' compensation cases to ensure compliance and streamlined legal processes.
- Represented the company in various civic and community functions to enhance the company's image and develop additional business.
Education
Certified Nurse Aide -
Manchester Commons
02.2026 - 03.2026
High School Diploma -
Northcoast
Erie, PASkills
- Patient-focused support
- Workflow management
- Training & development
- Human resources operations
- Problem-solving
- Customer service
- Teamwork
- Communication & rapport
Timeline
Certified Nurse Aide -
Manchester Commons
02.2026 - 03.2026
Certified Nursing Assistant (CNA)
Manchester Commons
03.2025 - Current
Bartender
Haggerty's
04.2021 - 08.2026
Supervisor
Best Buy
06.2018 - 07.2022
Personnel Manager
Walmart
01.2012 - 12.2014
Bartender
Rack And Roll
04.2011 - 08.2026
High School Diploma -
Northcoast