Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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SARAH MILLER

Bessemer,AL

Summary

Dedicated and proficient professional with a robust background in customer service and emergency response. Possessing experience as a 911 dispatcher, I have honed my skills in crisis management, critical thinking, and effective communication. My tenure in customer service roles has equipped me with the ability to navigate diverse situations with empathy and efficiency. Additionally, my involvement in color guard has instilled in me a strong sense of teamwork and collaboration, contributing to my adeptness in working harmoniously within a group setting.

Overview

5
5
years of professional experience

Work History

RECEPTIONIST

Ideal Graphics
Troy, AL
07.2023 - Current
  • Greeted visitors warmly and ensured they had a positive experience
  • Handled cash and credit card payments with accuracy
  • Answered phones professionally in accordance with organizational protocols.

911 DISPATCHER

Pike County Communications District
Troy, AL
04.2022 - 08.2022
  • Dispatched appropriate resources to respond to emergency situations promptly
  • Demonstrated effective problem solving skills while managing multiple incoming calls.
  • Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.

CASHIER

Piggly Wiggly
Troy, AL
03.2021 - 08.2021
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner
  • Helped restock shelves when necessary to maintain an organized display area.

CASHIER

Piggly Wiggly
Hueytown, AL
01.2019 - 08.2020
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner.

Education

BACHELOR OF SCIENCE (B.S.) IN CRIMINAL JUSTICE -

Troy University
05.2024

Skills

  • Adaptability and Flexibility
  • Telephone Etiquette
  • Patience and Empathy
  • Work Ethic and Integrity
  • Teamwork and Collaboration

Affiliations

  • Color Guard for 8 years
  • Volunteer hours with Special Ops helping sex trafficked victims in Birmingham, AL.

Timeline

RECEPTIONIST

Ideal Graphics
07.2023 - Current

911 DISPATCHER

Pike County Communications District
04.2022 - 08.2022

CASHIER

Piggly Wiggly
03.2021 - 08.2021

CASHIER

Piggly Wiggly
01.2019 - 08.2020

BACHELOR OF SCIENCE (B.S.) IN CRIMINAL JUSTICE -

Troy University

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SARAH MILLER