Passionate, experienced and motivated professional with a long-standing track record of delivering high-quality customer care and collaborating effectively with diverse teams.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Business Development / API Integration Specialist
Span Enterprises- TaxBandits
Rock Hill, SC
07.2023 - Current
Played a pivotal role in the success of our clients by managing the entire lifecycle of their engagement with our software platform.
Acted as a primary point of contact for clients. Insured prompt communication and effectively coordinated communication between our technical team and the client to swiftly resolve any issues or concerns.
Took charge of the onboarding process, meticulously organizing all necessary paperwork such as NDA's and other legal documents, insuring a smooth onboarding process for our clients.
Provided hands on support to clients, guiding them through the integration of our API into their existing systems and troubleshooting any issues that arose along the way.
Fostered strong relationships with clients by deeply understanding their needs and proactively identifying opportunities for cross selling our products and services.
Office Manager
FAA Aero-Med
Fort Lauderdale, FL
11.2016 - 09/01/22
Developed and nurtured strong and trusting relationships with clients and colleagues, fostering a positive and collaborative work environment.
Demonstrated prompt responsiveness to information requests while upholding stringent security measures.
Effectively managed multiple tasks and deadlines in the fast-paced FAA setting, showcasing strong time management and prioritization skills.
Utilized problem-solving abilities to analyze complex issues and provide effective solutions in a fused healthcare and Federal government environment.
Applied analytical thinking skills to assess data, identify patterns, and make critical decisions, ensuring optimal outcomes.
Maintained strict compliance with HIPAA protocols to ensure the utmost confidentiality and privacy of patient information.
Education
Associate of Science - Environmental Science
Cuyahoga Community College
Cleveland, OH
Associate of Arts - Communications
Broward College
Fort Lauderdale, FL
Certification
Coding: Full Stack Web Development Certificate
SQL / MYSQL / JavaScript
Issued by UNC Charlotte School of Professional Studies
Timeline
Business Development / API Integration Specialist
Span Enterprises- TaxBandits
07.2023 - Current
Office Manager
FAA Aero-Med
11.2016 - 09/01/22
Associate of Science - Environmental Science
Cuyahoga Community College
Associate of Arts - Communications
Broward College
Coding: Full Stack Web Development Certificate
SQL / MYSQL / JavaScript
Issued by UNC Charlotte School of Professional Studies