Sarah Miller
Brewster,New York
Summary
Driven Small Business Owner with excellent business acumen, creativity and leadership skills. Offers advanced experience in developing marketing strategies, identifying business opportunities and generating sales in commercial mortgage industry.
Overview
8
8
years of professional experience
Work History
Independent Business Owner
Self-employed
10.2020 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Promoted business via social media to generate leads and maximize brand identity.
- Increased client satisfaction by providing personalized business solutions and exceptional customer service.
- Managed loan pipelines efficiently, promptly addressing any issues or concerns that arose during the mortgage process.
- Collaborated with different lenders to find best possible deal for clients
- Enhanced client satisfaction by providing personalized mortgage solutions tailored to individual financial needs.
- Proactively identified potential obstacles within loan applications, taking corrective measures early on to minimize delays or complications during processing stages.
- Managed day-to-day operations with strong organizational skills, ensuring smooth workflows and timely completion of tasks.
Independent Mortgage Broker
Self Employed
06.2016 - 06.2020
- Managed loan pipelines efficiently, promptly addressing any issues or concerns that arose during the mortgage process.
- Assisted clients in improving their credit scores and overall financial standing, increasing their chances of loan approval and favorable terms.
- Collaborated with different lenders to find best possible deal for homebuyers.
- Explained entire mortgage loan process to borrower.
- Assisted clients in understanding complex mortgage terms and conditions, empowering them to make informed decisions about their home financing options.
- Implemented efficient documentation practices that expedited processing times while ensuring compliance with industry regulations.
- Maintained a strong network of industry professionals, fostering valuable partnerships that benefited clients and business growth.
- Exceeded sales targets by cultivating strong relationships with real estate professionals, generating a steady stream of referral business.
- Provided ongoing support for past clients to maintain strong relationships and encourage referrals for future business opportunities.
- Assisted customers with completing loan applications and other paperwork.
Skills
- Social Media Marketing
- Business Growth
- Business Development
- Business marketing
- Strong negotiation skills
- Customer service and support
- Accurate Documentation
- Loan application processing
- Refinancing options
- Recommending mortgage programs
- Reliable networking
- Borrower needs assessment
- Processing loan applications
- Persistent Follow-Up
Timeline
Independent Business Owner
Self-employed
10.2020 - Current
Independent Mortgage Broker
Self Employed
06.2016 - 06.2020
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