Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Small Business Client Managed
BANK OF AMERICA
01.2020 - Current
Interacted well with customers to build connections and nurture relationships.
Helped support group chats, OJT training and assisted in deposit escalations.
Communicated with customers and vendors positively with particular attention to problem resolution.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
International Customer Assistant
ALORICA
01.2019 - 01.2020
Certified by UPS to assist preferred customers as their single point of contact for all international logistical concerns
Working with approximately 200 shippers with multimillion dollars in assets, as well as maintaining a data base for all shippers and their portfolio of contacts.
Store Manager
SUNGLASS HUT
09.2008 - 01.2019
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Improved customer satisfaction through staff training in customer service and product knowledge.
Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
High School Diploma -
Mid State Technical College
Wisconsin Rapids
Skills
Customer Service
Client Relationship Management
Customer Retention
Issue Resolution
Decision-Making
Employee Motivation
Staff Training
Coaching and Mentoring
Recruiting and Hiring
Commitment
My commitment to companies and teams is to always strive to exceed goals and lead by example, therefore creating an increase in passion, effectiveness and helping those around me achieve success individually and as a team.
<ul><li>Managed end-to-end client journeys across residential and commercial lighting projects, ensuring alignment of aesthetic design with technical feasibility.</li><li>Drove revenue growth and new business development through personalized client consultations, targeted relationship-building, and market exploration.</li><li>Supervised and delivered multiple high-value projects, collaborating with architects, designers, and procurement leads for flawless execution.</li><li>Mentored new team members, elevating overall team capability and customer engagement standards.</li><li>Played an active role in client feedback integration, contributing to continual process and strategy enhancements.</li><li>Entrusted with flagship accounts and time-sensitive, complex projects, reflecting strong leadership and problem-solving abilities.</li><li>Contributed to the optimization of showroom operations, enhancing brand image and improving customer experience.</li></ul> at ESQRO Lighting Co.<ul><li>Managed end-to-end client journeys across residential and commercial lighting projects, ensuring alignment of aesthetic design with technical feasibility.</li><li>Drove revenue growth and new business development through personalized client consultations, targeted relationship-building, and market exploration.</li><li>Supervised and delivered multiple high-value projects, collaborating with architects, designers, and procurement leads for flawless execution.</li><li>Mentored new team members, elevating overall team capability and customer engagement standards.</li><li>Played an active role in client feedback integration, contributing to continual process and strategy enhancements.</li><li>Entrusted with flagship accounts and time-sensitive, complex projects, reflecting strong leadership and problem-solving abilities.</li><li>Contributed to the optimization of showroom operations, enhancing brand image and improving customer experience.</li></ul> at ESQRO Lighting Co.
<ul><li>Lead a high performing team of Case Managers, Injury Management Advisor and Technical Specialist. Acting as a Third Party Administrator and responsible for the management of the portfolio of Youi CTP Claims.</li><li>My role was to oversee and supervise the day to day operation of the claims team and to ensure that both our Statutory Benefits and Common Law claims portfolio are being managed at a high level and in line with the legislation.</li><li>I am responsible for design and implementation of framework for effective claims strategies to uplift Customer Experience including Business and Regulator deliverables.</li><li>Established and developed strong working relationships with our client Youi to ensure that regular business performance updates are provided, improve reporting and claims governance including risk oversight are being identified.</li><li>Develop new initiatives and ideas to assist with the continuous improvement of claims processes and procedure including the rolling out of such plan to the business.</li></ul> at Employers Mutual Limited<ul><li>Lead a high performing team of Case Managers, Injury Management Advisor and Technical Specialist. Acting as a Third Party Administrator and responsible for the management of the portfolio of Youi CTP Claims.</li><li>My role was to oversee and supervise the day to day operation of the claims team and to ensure that both our Statutory Benefits and Common Law claims portfolio are being managed at a high level and in line with the legislation.</li><li>I am responsible for design and implementation of framework for effective claims strategies to uplift Customer Experience including Business and Regulator deliverables.</li><li>Established and developed strong working relationships with our client Youi to ensure that regular business performance updates are provided, improve reporting and claims governance including risk oversight are being identified.</li><li>Develop new initiatives and ideas to assist with the continuous improvement of claims processes and procedure including the rolling out of such plan to the business.</li></ul> at Employers Mutual Limited
<p>Spearheaded end-to-end deal management operations, including client onboarding and pricing negotiations.</p>
<p>Managed client relationships through clear communication and prompt issue resolution.</p>
<p>Coordinated with internal teams to ensure seamless flow of deal-related information.</p>
<p>Prepared and analyzed deal performance reports to identify improvement opportunities.</p>
<p>Approved quotations and contracts based on business viability and compliance standards.</p>
<p>Supervised documentation processes for high-value orders, maintaining a proper audit trail.</p>
<p>Led junior executives by assigning tasks, reviewing work, and providing mentorship.</p>
<p>Implemented strategies to enhance profitability and operational efficiency.</p> at Stainless Bazaar IND.PVT.LTD<p>Spearheaded end-to-end deal management operations, including client onboarding and pricing negotiations.</p>
<p>Managed client relationships through clear communication and prompt issue resolution.</p>
<p>Coordinated with internal teams to ensure seamless flow of deal-related information.</p>
<p>Prepared and analyzed deal performance reports to identify improvement opportunities.</p>
<p>Approved quotations and contracts based on business viability and compliance standards.</p>
<p>Supervised documentation processes for high-value orders, maintaining a proper audit trail.</p>
<p>Led junior executives by assigning tasks, reviewing work, and providing mentorship.</p>
<p>Implemented strategies to enhance profitability and operational efficiency.</p> at Stainless Bazaar IND.PVT.LTD