Summary
Overview
Work History
Education
Skills
Commitment
Timeline
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SARAH MILLER

St. Petersburg

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience

Work History

Small Business Client Managed

BANK OF AMERICA
01.2020 - Current
  • Interacted well with customers to build connections and nurture relationships.
  • Helped support group chats, OJT training and assisted in deposit escalations.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

International Customer Assistant

ALORICA
01.2019 - 01.2020
  • Certified by UPS to assist preferred customers as their single point of contact for all international logistical concerns
  • Working with approximately 200 shippers with multimillion dollars in assets, as well as maintaining a data base for all shippers and their portfolio of contacts.

Store Manager

SUNGLASS HUT
09.2008 - 01.2019
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Education

High School Diploma -

Mid State Technical College
Wisconsin Rapids

Skills

  • Customer Service
  • Client Relationship Management
  • Customer Retention
  • Issue Resolution
  • Decision-Making
  • Employee Motivation
  • Staff Training
  • Coaching and Mentoring
  • Recruiting and Hiring

Commitment

My commitment to companies and teams is to always strive to exceed goals and lead by example, therefore creating an increase in passion, effectiveness and helping those around me achieve success individually and as a team.

Timeline

Small Business Client Managed

BANK OF AMERICA
01.2020 - Current

International Customer Assistant

ALORICA
01.2019 - 01.2020

Store Manager

SUNGLASS HUT
09.2008 - 01.2019

High School Diploma -

Mid State Technical College

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SARAH MILLER