Sarah Miller
DeMotte,IN
Summary
Driven professional with a proven track record in hospitality, excelling in roles from Room Attendant at Fair Oaks Farms to Bar Manager. Demonstrated expertise in housekeeping and exceptional teamwork, enhancing guest satisfaction and exceeding sales goals. Skilled in adhering to safety protocols and managing front-of-house operations, significantly improving service standards.
Overview
22
22
years of professional experience
Work History
Room Attendant
Fair Oaks Farms
10.2021 - Current
- Checked appliances in guest rooms to determine good working order.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Front of House Manager
Sandy Pines Golf Course
06.2014 - 08.2018
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
Bar Manager
The Patio Restaurant & Catering
04.2003 - 08.2014
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Closed out cash register and prepared cashier report at close of business.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Education
Associate Degree - Paralegal
Brown Mackie College
Merrillville, IN05-2005
Skills
- Teamwork
- Hospitality industry
- Inventory and supply
- Guest Service and Support
- Multitasking and Prioritizing
Timeline
Room Attendant
Fair Oaks Farms
10.2021 - Current
Front of House Manager
Sandy Pines Golf Course
06.2014 - 08.2018
Bar Manager
The Patio Restaurant & Catering
04.2003 - 08.2014
Associate Degree - Paralegal
Brown Mackie College
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