Sarah Miller
Smyrna,GA
Summary
Proven hospitality professional with a flair for mixology and a track record of enhancing customer satisfaction at Rocket Farm Restaurants. Leveraging health codes compliance and exceptional communication skills, I've successfully increased sales and fostered loyal customer relationships. Expert in anticipating guest needs, my approach has consistently improved service quality and business performance.
Overview
7
7
years of professional experience
Work History
Bartender
Rocket Farm Restaurants
03.2024 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Built relationships with vendors to manage orders and negotiate costs.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Server
Zucca Pizzeria
10.2023 - 04.2024
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Sales Support Specialist
Dillards Department Store
10.2020 - 10.2023
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Documented customer complaints and completed corrective action requests.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Prepared and presented sales reports and customer profiles to upper management.
- Collaborated with sales and marketing teams to create and execute promotional campaigns.
- Coordinated responses and resources to handle special client requests.
- Assisted customers with sales needs such as inventory and shipping questions.
- Developed and maintained relationships with key accounts and existing customers.
- Presented professional image consistent with company's brand values.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Stayed current on company offerings and industry trends.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Bartender
Firebirds Wood Fired Grill
01.2019 - 09.2020
- Assisted with inventorying beverage stock and bar supplies.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Mixed unique and interesting cocktails for customers, including bar specials.
Lounge Server
Renaissance Hotel
10.2017 - 01.2019
- Anticipated guest needs and provided proactive service.
- Maintained accuracy and efficiency when processing sales transactions.
- Communicated with guests to record orders and assess needs.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Suggested courses, drinks and desserts to meet customer needs and accomplish upsell objectives.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
Education
Bachelors Of Science - Political Science
Troy University
Troy, AL03.2020
Skills
- Mixology
- Health codes compliance
- Basic accounting
- Clear and effective communication
- Salesmanship
- Customer service expertise
- Courteous
- Performance improvement
- Complex Problem-solving
- Payment processing
- Anticipating guest needs
- Outgoing personality
- Hospitality service expertise
- Marketing and sales experience
Timeline
Bartender
Rocket Farm Restaurants
03.2024 - Current
Server
Zucca Pizzeria
10.2023 - 04.2024
Sales Support Specialist
Dillards Department Store
10.2020 - 10.2023
Bartender
Firebirds Wood Fired Grill
01.2019 - 09.2020
Lounge Server
Renaissance Hotel
10.2017 - 01.2019
Bachelors Of Science - Political Science
Troy University
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