Hi, I’m
Sarah Miller
Sheridan,AR
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction at Kern Rehabilitation and Caretran Medical Supply Center. Leveraged active listening and critical thinking to resolve issues, boosting retention rates. Skilled in data entry and adept at turning challenges into positive outcomes, demonstrating a commitment to excellence in customer service.
Overview
6
years of professional experience
Work History
Kern Rhabilitation
Customer Service Representative
01.2002 - 05.2005
Job overview
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved resolution time with effective problem-solving for customer complaints.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Caretran Medical Supply Center
Customer Service Representative
09.1999 - 12.2001
Job overview
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
Ridgeview High SchoolBakersfield, CA
GED from General Education
06.2003
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Kern Rhabilitation
01.2002 - 05.2005
Customer Service Representative
Caretran Medical Supply Center
09.1999 - 12.2001
Ridgeview High School
GED from General Education
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