Sarah Miller
Las Vegas,NV
Summary
Dynamic Accounts Receivable Representative with a proven track record at Continental Battery, enhancing efficiency through automation and best practices. Skilled in account management and collections processing. I foster strong client relationships, ensuring timely payments while delivering exceptional customer service. Adaptable and detail-oriented, I consistently minimize losses and streamline processes for optimal results.
Overview
25
25
years of professional experience
Work History
Collections Agent
Continental Battery
01.2000 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer invoices and credits.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
- Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
- Demonstrated adaptability by effectively managing a diverse range of accounts across various industries.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Managing 20 to 40 email outreaches daily.
Accounts Receivable Representative
Continental Battery
01.2000 - Current
- Increased efficiency by automating routine tasks and implementing best practices in accounts receivable.
- Managed payment plans for clients experiencing financial difficulties, maintaining good customer relations while minimizing losses.
- Managed high-volume workload while maintaining attention to detail, resulting in reduced errors in financial documentation.
- Answered customer questions and concerns and sought through outstanding payment accounts to resolution.
- Developed strong relationships with clients, leading to improved communication and prompt payment of outstanding invoices.
- Assisting with opening and reviewing new accounts credit limits.
- Provided exceptional customer service when addressing client inquiries or concerns regarding their account status or charges billed.
Education
High School Diploma -
El Rancho High School
Pico Rivera, CA06-1984
Skills
- Account management
- Collections processing
- Account auditing
- Accounts receivable specialist
- Outbound calling
- Payment posting
- Verbal communication
- Payment negotiations
- Strong client relations skills
Timeline
Collections Agent
Continental Battery
01.2000 - Current
Accounts Receivable Representative
Continental Battery
01.2000 - Current
High School Diploma -
El Rancho High School
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