Sarah Miller
Disability Determination Services
Roanoke,VA
14
years of professional experience
Work History
Journey Disability Analyst
5 Years 10 Months- Processed initial-level and reconsideration level claims as well as continuing disability reviews.
- Assessed impairment severity, proposed a statement of residual functional capacity, and determined claimant's abilities to engage in sustainable gainful activity.
- Completed EDGE as of 4/2023.
- Lead group assignments during training such as activities on emotional intelligence and communication.
- Completed presentation on how trainers and analysts work together.
- Developed active listening skills and time management skills.
- Possessed familiarity with SSA disability claims, which included development of medical and vocational information.
- Independently researched and interpreted complex policies and procedures that changed frequently.
- Such as successfully navigating SOPS, Sharepoint, COLVC, and POMs for needed information.
- Learned highly technical skills and exercised logic and critical thinking skills in decision making as demonstration in difficult determination findings.
- Completed pilot program for IMAGEN with regular use alongside DMCA viewer and eView.
- Assisted with training of new hires while supervisor and case consultant were absent due to conference schedules.
- Provided self as a point of contact for new hires, trainees, and coworkers for assistance and brainstorming on difficult claims and understanding ever changing policies.
Research Specialist
2 Years 8 Months- Coordinated team members to effectively complete searches in Maryland during high volume.
- Researched and compiled information to update and improve the Louisiana, Maryland, Cook, Illinois Research manuals.
- Generated 'cheat sheet' packets for those trained in Louisiana to ensure seamless training in a historically difficult area.
- Trained new hires and co-workers in Ohio, Louisiana, and Maryland.
- Trained over thirty employees, including new six hires, over the last two years.
- Maintained production numbers and strove to increase personal production numbers.
- Maintained low Quality Control errors on a weekly basis.
- Used Quality Control errors as a learning experience to grow and develop personal research and reporting skills.
Gift Shop Representative
2 Years 6 Months- Provided warm and friendly customer service.
- Aided in loss prevention.
- Compiled data from inventory to provide location of stock in stock room.
- Created an Excel Spreadsheet to provide locations of stock.
- Organized stock and displays for easier access.
- Conveyed event ideas to management.
- Performed data entry for new items for the gift shop.
- Received weekly food and drink orders for gift shop inventory in a timely manner.
- Maintained a gift shop Facebook page.
Scope Tech
8 Months- Decontaminated instruments for G.I. procedures.
- Complied with manufacturer and state guidelines to ensure proper decontamination.
- Sterilized surgical instruments.
- Adhered to state guidelines for proper decontamination and sterilization.
- Aided nurses with turnover in post op.
- Worked within a team to turn over recovery bays faster.
- Maintained filing of medical records.
- Assisted in audit of medical records.
Phone Banker
2 Years 4 Months- Provided reliable, professional customer service.
- Assisted customers with financial concerns and goals.
- Assessed customers' needs and matched with appropriate banking products and services.
- Lead team's customer satisfaction scores and developed training to help increase sales.
- Maintained high Gallup (customer satisfaction) scores.
- Coached team members on how to increase scores.
- Resulted in overall team increase and quarterly payout.
- Originated loans and deposit account applications.
- Trained in CIV, Hogan, Softphone, and Sales Express computer programs.
Timeline
Journey Disability Analyst
Disability Determination Services
10.2020 - CurrentRead More
Research Specialist
Securitec Screening Solutions
11.2017 - 07.2020Read More
Gift Shop Representative
Carilion Clinic Roanoke Memorial Gift Shop
05.2015 - 11.2017Read More
Scope Tech
Fairlawn Surgery Center
08.2014 - 04.2015Read More
Phone Banker
Wells Fargo Bank, N.A.
12.2012 - 04.2015Read More