Sarah Mills
North,SC
Summary
Hospitality manager skilled in overseeing restaurant operations. Manage team activities and prioritize customer service to build loyalty and retention. Schedule staff, coordinate inventory, and implement processes to control shrinkage. Engage guests with friendly conversation and knowledgeable support to obtain feedback and improve service.
Overview
8
8
years of professional experience
Work History
Hospitality Manager
TopGolf
01.2023 - Current
- Managed team of up to 75 venue staff, maintaining exceptional customer service and quality standards.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
Assistant General Manager
Bravo! Italian Kitchen
04.2021 - 01.2023
- Scheduled front and back-of-house staff and anticipated high volume traffic to deliver customer service levels in line with company standards.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
Assistant General Manager
BJ's Restaurant and Brewhouse
09.2020 - 04.2021
- Interviewed job applicants, processed new hire paperwork, and provided on-the-job training
- Modeled excellent customer service to encourage staff to proactively assist customers and meet needs, building customer loyalty and retention
- Coached established employees to improve performance against targets
General Manager
BJ's Restaurant and Brewhouse
07.2019 - 09.2020
- Analyzed store reports to evaluate performance, increase sales, and reduce controllable expenses
- Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies
- Managed inventory and controlled labor costs to reach profit goals
Senior Manager
BJ's Restaurant and Brewhouse
08.2017 - 07.2019
- Created and established training programs to enhance employee knowledge of best practices
- Supervised day-to-day operations to meet performance, quality and service expectations.
Dining Room Manager
BJ's Restaurant and Brewhouse
08.2016 - 08.2017
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Designed overall floorplans and coordinated modifications for events and special reservations.
Server and Bookkeeper
BJ's Restaurant and Brewhouse
09.2015 - 08.2016
- Maintained and processed invoices, deposits, and money logs.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Coshocton High School
Coshocton, OHSkills
- Supply Ordering and Management
- Brand Loyalty
- Time Management
- Leadership
Timeline
Hospitality Manager
TopGolf
01.2023 - Current
Assistant General Manager
Bravo! Italian Kitchen
04.2021 - 01.2023
Assistant General Manager
BJ's Restaurant and Brewhouse
09.2020 - 04.2021
General Manager
BJ's Restaurant and Brewhouse
07.2019 - 09.2020
Senior Manager
BJ's Restaurant and Brewhouse
08.2017 - 07.2019
Dining Room Manager
BJ's Restaurant and Brewhouse
08.2016 - 08.2017
Server and Bookkeeper
BJ's Restaurant and Brewhouse
09.2015 - 08.2016
High School Diploma -
Coshocton High School
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